liamhutch1989 Posted January 28, 2017 Share Posted January 28, 2017 Last night, at home, after using the Helix for several hours, the power cut out just as I was plugging in the power source for an external wah pedal into the same multi-socket extension that the Helix was plugged into. I don't know if this was coincidental. I checked the fuse in the power cable plug and it was ok, but the Helix would not turn back on despite trying several different sockets around the house. Randomly after about 2 hours the Helix turned back on when I tried for a final time. I powered it down and went to sleep. This morning the Helix fired up fine again and I used it for several hours today and switched it off as normal. Now this evening I have come back to switch it on and the lights lit up for a fraction of a second before it cut out and now it won't turn on again. I don't know if it will be able to turn back on in a few hours again. I have tried moving the cable around in case it is a bad cable, but this has no effect. I have owned the Helix for almost a year after having purchased it off of eBay. Any advice? Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted January 28, 2017 Share Posted January 28, 2017 Does seem like a something loose inside. Unless there is a safety breaker inside that is acting up. File a support ticket, they may have a solition. Worth a shot. Quote Link to comment Share on other sites More sharing options...
liamhutch1989 Posted January 29, 2017 Author Share Posted January 29, 2017 Is that something I can do from the website? thanks Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted January 29, 2017 Share Posted January 29, 2017 Yep. Not sure if you have to have Helix registered or not. http://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted January 30, 2017 Share Posted January 30, 2017 Do you get any sound out of it if you plug in your guitar? Maybe it is indeed powering up, but the screen is just going out. Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted January 30, 2017 Share Posted January 30, 2017 My guess would be that the unit has some type of overload protection like a fusible linkage. Computers do the same thing when they overheat or have a power surge. It's in place on computers in order to allow onboard electricity to dissipate prior to attempting to reboot. Buy a Furman power conditioner. They're all of $120 and mine has saved my a$$ more than once. Good luck! Quote Link to comment Share on other sites More sharing options...
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