brain-donor Posted February 6, 2017 Share Posted February 6, 2017 I know this is on the bug list and that it's being worked on. In the meantime is there any way I can change my patches or do any extra steps to work around this issue so that it doesn't happen? Obviously I can just rock the volume pedal back and forth to get the volume up again but I'd rather just prevent it. Details: Running firmware 2.12. Not connected to a computer or anything, just playing live. I boot up and plug in, start rehearsing and or performing. Last night it was about 5 minutes after booting up. This morning it must have been 2 hours. Different patches but the base is the same. All my patches have a volume block and I have exp 1 set to the volume pedal and exp2 set to wah. I have pedal settings set to global (not per preset). I am not using the volume pedal when the volume cuts out, but I am playing. Rocking exp1 vol pedal makes the volume come back. For me this only happens once per boot. Not sure if there's any other info that's pertinent. Waiting for a fix but willing to use a workaround if anybody has one. Quote Link to comment Share on other sites More sharing options...
rvroberts Posted February 6, 2017 Share Posted February 6, 2017 No, sorry but can't help. I've heard about this before though. I don't have the problem (touch wood) - I use my volume pedal as you do except I don't use the Wah on exp2. I have considered it - is that possibly part of the problem? I'm asking as I'm happy to avoid Wah if that's where the problem comes from? Thanks! Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted February 6, 2017 Share Posted February 6, 2017 Change all of your volume blocks to be controlled by EXP2, not EXP1. EXP2 is default, and you won't see the volume drop issue. Quote Link to comment Share on other sites More sharing options...
brain-donor Posted February 6, 2017 Author Share Posted February 6, 2017 Ok, going to try that. Just "feels wrong" to have the volume pedal on exp 2 :P but better that than losing volume right in the middle of playing. Quote Link to comment Share on other sites More sharing options...
erniedenov Posted February 6, 2017 Share Posted February 6, 2017 Does it happen when you first switch on a patch or just randomly? One of my first posts here was about going to a patch and having no volume. What it turned out to be was that I was tweaking on the fly at a gig and while doing so, I unwittingly had the expression pedal at the heel position. When I'd hit "save," that's how Helix would "remember" the patch. That probably isn't what's going on with you, but just in case. Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted February 6, 2017 Share Posted February 6, 2017 Change all of your volume blocks to be controlled by EXP2, not EXP1. EXP2 is default, and you won't see the volume drop issue.This worked for me. After an update all of my pedal controls were mapped to EXP1, setting the volume pedal to EXP2 had everything working properly. Quote Link to comment Share on other sites More sharing options...
brain-donor Posted February 8, 2017 Author Share Posted February 8, 2017 Changed all my patches last night. I'll see what happens tonight and particularly this weekend. So strange that using exp1 for volume would cause the volume drop. Makes me wonder if after changing all my patches to use exp2 for volume if whatever is on exp1 might experience the same bug. Quote Link to comment Share on other sites More sharing options...
brain-donor Posted February 8, 2017 Author Share Posted February 8, 2017 Well, after going to exp2 volume never dropped out tonight. Cautiously optimistic! Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted February 8, 2017 Share Posted February 8, 2017 Changed all my patches last night. I'll see what happens tonight and particularly this weekend. So strange that using exp1 for volume would cause the volume drop. Makes me wonder if after changing all my patches to use exp2 for volume if whatever is on exp1 might experience the same bug. Yes, you probably will on any patch using exp1. They plan on fixing it on later firmware updates, but it hasn't been fixed yet. i changed all of mine to EXP2 (I use a volume block on every preset) and have never had the issue again. Quote Link to comment Share on other sites More sharing options...
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