atomicvai Posted August 19, 2017 Share Posted August 19, 2017 Wondering if anyone else has had similar issues and found a solution. I'm running on a fresh install of windows 10 Pro (1 week old) using Cubase 9 Pro 64 bit with latest updates. Basic comp specs are 4930k, 32gb ram, SSD drives. Using UAD Apollo quad interface. When I try to insert Helix (VST3) on a channel it just gives me an error message and pops up a tiny plugin window that can't be resized or used at all (as in attached pics). When I try the VST2 version I don't get the error, but I get the same tiny plugin window. I've reached out to Line6, but their only response was to reinstall, which I've tried multiple times. Any thoughts? Quote Link to comment Share on other sites More sharing options...
Mnztrl Posted August 19, 2017 Share Posted August 19, 2017 Wondering if anyone else has had similar issues and found a solution. I'm running on a fresh install of windows 10 Pro (1 week old) using Cubase 9 Pro 64 bit with latest updates. ;Basic comp specs are 4930k, 32gb ram, SSD drives. Using UAD Apollo quad interface. When I try to insert Helix (VST3) on a channel it just gives me an error message and pops up a tiny plugin window that can't be resized or used at all (as in attached pics). When I try the VST2 version I don't get the error, but I get the same tiny plugin window. I've reached out to Line6, but their only response was to reinstall, which I've tried multiple times. Any thoughts? Helix Native Error VST3.PNG Helix Native Error VST3 GUI.PNG I remember reading a similar problem concerning Ableton Live. The solution was apparently to uninstall either the VST2 or the VST3 version. As Cubase 9 of course is VST3 compliant, perhaps give uninstalling the VST2 version a go? Quote Link to comment Share on other sites More sharing options...
atomicvai Posted August 19, 2017 Author Share Posted August 19, 2017 So far I have installed both, installed just VST2, installed just VST3, with no change. Quote Link to comment Share on other sites More sharing options...
Mnztrl Posted August 19, 2017 Share Posted August 19, 2017 Perhaps a Firewall issue? Quote Link to comment Share on other sites More sharing options...
atomicvai Posted August 20, 2017 Author Share Posted August 20, 2017 Turned off all firewalls/antivirus etc with no change. Quote Link to comment Share on other sites More sharing options...
gitarr_mannen Posted August 21, 2017 Share Posted August 21, 2017 I have exactly the same problem with Helix... 1 Quote Link to comment Share on other sites More sharing options...
Dshow Posted August 21, 2017 Share Posted August 21, 2017 It's strange - I'm running Native in Cubase Elements 9 without Problems (Win 10 too). May have something to do with the Pro Version? Quote Link to comment Share on other sites More sharing options...
NickWaine Posted August 21, 2017 Share Posted August 21, 2017 Just to let you know, it's working fine for me with Cubase 9 Pro. Quote Link to comment Share on other sites More sharing options...
Triryche Posted August 22, 2017 Share Posted August 22, 2017 Check out this thread concerning Reaper crashing. Might be worth a try. http://line6.com/support/topic/29105-reaper-crashes-when-loading-helix-native/ 1 Quote Link to comment Share on other sites More sharing options...
atomicvai Posted August 22, 2017 Author Share Posted August 22, 2017 Check out this thread concerning Reaper crashing. Might be worth a try. http://line6.com/support/topic/29105-reaper-crashes-when-loading-helix-native/ Thanks for the link, I'll give it a shot when I get home later today. It's a weird enough situation that it may just be something like that. Quote Link to comment Share on other sites More sharing options...
klangmaler Posted August 22, 2017 Share Posted August 22, 2017 Just to let you know, it's working fine for me with Cubase 9 Pro. Same here. Needs internet connection, though. Quote Link to comment Share on other sites More sharing options...
atomicvai Posted August 22, 2017 Author Share Posted August 22, 2017 Check out this thread concerning Reaper crashing. Might be worth a try. http://line6.com/support/topic/29105-reaper-crashes-when-loading-helix-native/ Bingo, that worked! Thanks for the help! Quote Link to comment Share on other sites More sharing options...
gitarr_mannen Posted August 23, 2017 Share Posted August 23, 2017 The fix for the problem with Helix can be solved byt this download: https://www.microsoft.com/en-gb/download/details.aspx?id=40784 Quote Link to comment Share on other sites More sharing options...
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