johnhorton Posted September 16, 2017 Share Posted September 16, 2017 Hi All, I am new to the Helix and was in the process of adding some pre sets off custom tone and was playing around with a patch I really liked and somehow I reprogramed the unit where I have lost all capability to turn on or off any stomp box. All I have now is one solid red light pushing it does nothing. It is on every preset and if I power my unit off, it is still there. I for the life of me cannot figure out what I have done and how to undo it. I can turn everything on and off in the software version but my actual unit will not allow me to make changes other than from one preset to another. Thanks and sorry for asking a dumb question but I have sat here for 30 mins and cannot figure out what I did! Quote Link to comment Share on other sites More sharing options...
zooey Posted September 16, 2017 Share Posted September 16, 2017 Sorry, I'm not getting what exactly you're seeing. Post a pic maybe? When you say you can't turn stomps on and off, do you mean with the footswitches, the UI, both? Can you turn things besides stomp fx on and off, or is it every type of block? Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted September 16, 2017 Share Posted September 16, 2017 If you have not saved the preset yet, just go to a different preset, and then come back to the one you were playing with. It goes back to the last saved state. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted September 16, 2017 Share Posted September 16, 2017 You can also just re-load the original preset you got from custom tone to start over. Quote Link to comment Share on other sites More sharing options...
johnhorton Posted September 16, 2017 Author Share Posted September 16, 2017 Unfortunately these fixes don't work....Somehow I think I must have assigned something globally as it has happened in all presets. All footswitch buttons are now not lighted up other than one with a dark red circle and pressing this does nothing-it takes action but nothing is assigned so nothing happens. I can use the up and down banks but on my LT every single Footswitch is now rendered completely inactive. Does that help? Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 16, 2017 Share Posted September 16, 2017 Review your global settings for footswitches. My guess is that you are in an unfamiliar operating mode - perhaps the 10 Stomps mode - and you're working in presets that have no FX assigned to footswitches. In that case your display will be blank and there will be no effect when you stomp on any switch. Try hitting the MODE switch and see what happens. Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted September 16, 2017 Share Posted September 16, 2017 Should you be unable to resolve what changed, simply reinstall the firmware and do a full Reset. Then you can reload any of the CustomTone Presets you were exploring. Reinstalling the firmware (current version is 2.21) will bring your Helix unit back to a clean slate with all the Factory Presets and the process resets the Global Settings to factory settings, and Rebuilds all the Factory Presets. The only issue would be if you have any personalized Presets you might wish to preserve. If so, you would need to first Backup any of your personalized Presets (using your current firmware and Editor) before you do such a firmware reinstall and then Restore your personalized Presets after completing the firmware reinstall and full Reset/Rebuild. If still no good, open a Support Ticket with Line 6 and on Monday contact them directly to assist getting things resolved. Quote Link to comment Share on other sites More sharing options...
mimicthefrench Posted September 17, 2017 Share Posted September 17, 2017 Forgive me for asking such a basic question, but...have you tried hitting the mode switch? What you're describing sounds like you're in snapshot mode. If its not that, then its something I've never experienced or heard of, and I think a reset would likely fix it. Quote Link to comment Share on other sites More sharing options...
johnhorton Posted September 17, 2017 Author Share Posted September 17, 2017 yes hit the mode button....On to the other options in the AM.... Quote Link to comment Share on other sites More sharing options...
johnhorton Posted September 17, 2017 Author Share Posted September 17, 2017 reset button solved it! Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted September 18, 2017 Share Posted September 18, 2017 Sounds like you may have put it in snapshot mode, with 8 un-names shapshots. Quote Link to comment Share on other sites More sharing options...
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