JLondon Posted January 31, 2018 Share Posted January 31, 2018 "Model specified in preset is not recognized - code 8312" Okay so I must be the only one as a search on the forum produced "0" results and nothing on ytube either. I was under the impression that the regular Helix and Helix Native presets were compatible. Was I wrong? Not a single preset that I have tried to import to Native has resulted in anything other than the aforementioned message. Not even presets downloaded from the "Native" custom tone page. What gives? Thanks in advance for assistance. Signed: Frustratred Quote Link to comment Share on other sites More sharing options...
JLondon Posted January 31, 2018 Author Share Posted January 31, 2018 Well, I managed to fix my own problem and for the benefit of anyone who might have similar difficulty in the future I'll explain. My version of Native version was outdated (1.0) and I was trying to import presets that contained elements from newer versions. I installed the latest version available and voila! All fixed. Yes, this was my bad, but in fairness, a little consistency from Line 6 please. I've had my Helix floor unit and editor for a while now so I'm no stranger to the whole general concept. I understand there must be certain software developer limitations, but I shouldn't have to spend a half a day of my valuable time trying to simply find where the settings menu is in order to find out what version I have. Even that was in a ridiculous place and hard to find once I found the well hidden settings menu. The manual is of no help because it was for a newer version and everything was changed. To add insult to injury, when I went to the Line 6 download page and punched in Helix Native for Windows 10 it told me there was no software for that criteria. Whaaaaaat? Fortunately, I happened to see in another location a link to read more about the new version of Native. Line 6 I love you. But pleeeeeze quit trying to satisfy the constant and never ending begging for updates until you're ready. You keep spitting out updates faster than the rest of your team can follow. And when you do come out with something new, quit making unnecessary changes to the basic format indiscriminately. Be more consistent between platforms and just because you can change something doesn't mean you should. 2 Quote Link to comment Share on other sites More sharing options...
bazaxe Posted April 3, 2018 Share Posted April 3, 2018 I'm getting the same error message code 8312 when trying to import new presets designed for the Helix v2.50, I then updated my Helix to v2.54 and it still is not loading. The error refers to a missing model which should be included in the updates. Anyone know what else I can do. Life should not be this difficult. Thanks for any suggestions. 1 Quote Link to comment Share on other sites More sharing options...
Triryche Posted April 3, 2018 Share Posted April 3, 2018 Just for calrification, you have update to the most recent version of Helix Native? Quote Link to comment Share on other sites More sharing options...
bazaxe Posted April 3, 2018 Share Posted April 3, 2018 I'm not using Native, but I tried the trial version for 15 days, I'll try that and see. I think I uninstalled it. Not optimistic but thanks :-) Quote Link to comment Share on other sites More sharing options...
Triryche Posted April 3, 2018 Share Posted April 3, 2018 Never mind. I thought you were trying to import presets created in Helix Native to your Hardware. Have you also updated HX Edit? Quote Link to comment Share on other sites More sharing options...
bazaxe Posted April 3, 2018 Share Posted April 3, 2018 Aha, thanks for your help. It was the v2.30 now v2.52 of edit. It works fine now. Much appreciated for your input and help :-) Quote Link to comment Share on other sites More sharing options...
classact1977 Posted May 20, 2020 Share Posted May 20, 2020 I am getting error code 8103 when trying to import presets, Can’t find anything at all regarding a fix for this. Can help is much appreciated thank you. 1 Quote Link to comment Share on other sites More sharing options...
RDG3PO Posted November 25, 2022 Share Posted November 25, 2022 On 1/31/2018 at 4:31 PM, JLondon said: Fortunately, I happened to see in another location a link to read more about the new version of Native... This. Just purchased this today and spent an hour trying to figure out why I couldn't import a bundle or preset. You'll have to click the READ MORE link under the heading for Helix/HX 3.50 Firmware. It's not listed on the downloads page. Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 26, 2022 Share Posted November 26, 2022 On 11/25/2022 at 6:56 PM, RDG3PO said: This. Just purchased this today and spent an hour trying to figure out why I couldn't import a bundle or preset. You'll have to click the READ MORE link under the heading for Helix/HX 3.50 Firmware. It's not listed on the downloads page. Hi, Glad you managed to fix the issue, but did you realise you were quoting, and replying, to a post from January 2018 Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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