Maestro77 Posted March 7, 2019 Share Posted March 7, 2019 hi, i am on a mac and my problem is that the helix somehow is listed twice in the audio settings and sadly the mac sometimes chooses the "wrong" one. it is listed as "helix audio" and as "line6 helix lt". it is relly weird and causes some problems because one of these two does not work properly. this is a completely new mac and i have only one driver installed... i have no clue why it is this way. how can i fix this? i assume somehow deinstalling the driver and reinstalling would be appropriate? or maybe i can somehow delete the "wrong" one that does not work properly? thank you for tips on how i can solve it! ----> Update: Here is the Answer: for anyone who has the same problem: 1) mac os possibly blocks the driver. go to your mac system preferences -> security there should be a button to allow the driver. more on this here: https://line6.com/support/page/kb/recording/computer-audio-set-up-and-troubleshooting/macos-high-sierra-1013mojave-1014-driver-installation-change-r879/ 2) when you start your mac and the helix (lt) at the same time it can happen that the driver will not work. in this case power off the helix off and power on again. Quote Link to comment Share on other sites More sharing options...
zolko60 Posted March 8, 2019 Share Posted March 8, 2019 This maybe because there are high latency multi sampling rates driver you probably installed and class compliant medium latency 48kHz "driver" built in both apple and Hx. The fist one can be uninstalled. Quote Link to comment Share on other sites More sharing options...
Maestro77 Posted March 8, 2019 Author Share Posted March 8, 2019 thanks! do you know how i can uninstall it? Quote Link to comment Share on other sites More sharing options...
zolko60 Posted March 8, 2019 Share Posted March 8, 2019 No, but google knows for sure. http://lmgtfy.com/?q=uninstalling+osx+drivers Quote Link to comment Share on other sites More sharing options...
Maestro77 Posted March 8, 2019 Author Share Posted March 8, 2019 i am not new to google ;) i searched it but how do i locate the helix driver? there is no file that has "line6" or "helix" in the name. where can i find the driver file? Quote Link to comment Share on other sites More sharing options...
zolko60 Posted March 8, 2019 Share Posted March 8, 2019 So maybe this? http://lmgtfy.com/?q=uninstall+helix+mac+driver Quote Link to comment Share on other sites More sharing options...
soundog Posted March 8, 2019 Share Posted March 8, 2019 Read this guy's thread, he has a similar problem: Quote Link to comment Share on other sites More sharing options...
Maestro77 Posted March 9, 2019 Author Share Posted March 9, 2019 thanks for all your help! i found out the solution and edited my first post so anyone who has the same problem can solve it right away. Quote Link to comment Share on other sites More sharing options...
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