My spider v MK1 is not updating the 2.0 update using the spider remote app

[drmproctor]

I have been trying to update my mk 1 spider v with the 2.0 update using the remote app and it just does not work!!!!!!!! It keeps coming up it has been successfully downloaded but then the screen just has a spinning waiting circle. I am using am Android phone with the app any help appreciated maybe I'm just missing something very simple 

[JackGitaar]

I have the same problem. It's still nog solved. Hopefully someone can help us to update de Spider Remote app to 2.00

[stonelx]

You can't update the firmware with the remote app. You need the "updater" tool. Use a PC or Mac.

Down the tool from here:

https://line6.com/software/

 

It's on the right side of the screen.

 

 

If you are trying to update the remote app itself, perhaps try removing the old app first, reboot your device, and re-install from the app store.

 

[drmproctor]

Thank you stonelx I assumed it was something simple like that. I assume a laptop will do. Thanks very much I'll hopefully get it sorted now

[brihill18]

I'm using the updater but I keep getting an error occurred message. I'm using google to download the updator, v 1.18. I start the updater, it sees my V240HC at v1.03, it starts the update. It goes to a "generating post update message" and then it says an error occurred and to try and unplug and replug the usb cable. I did that, I tried the lower version updates first, I tried downloading the update and using the updater in offline mode. 

 

Any ideas?

Thanks, Brian

[drmproctor]

brihill18 you might have to move the switch at the back of amp from Android to pc or vice versa depending on what operating system you are using and obviously chose the update for that OS too

[SeaRefractor]

If you cannot get it going you can also submit a support ticket with Line 6 https://line6.com/support/tickets/