Problems after update to 2.82

[Wilkinson82]

Hello everybody! I've a problem afeter update helix from 2.71 to 2.82: the "preset" knob doesn't work anymore. I followed all instructions on line6 website about xh edit and firmware update (and backup of course) and i dont' know how it is possible...can someone help me?

[cruisinon2]

Do you mean the rotating knob on the joystick, or are we talking about something else?

[Peter]

Have you tried a reset of the global settings(FS 5+6) or a factory reset? (FS 9+10)

[enkestephen]

I also have problems with verion 2.82.  The unit no longer powers up consistently, meaning it hangs on power up and does not go to operating mode. After a good power up, using the default US double twin preset, I can play my guitar for about 30 seconds before the helix puts out a high pitched tone.  The joy stick will go left and right and up and down but I cannot press the joy stick to open the model list (not even by going down where I could insert a new component). Without playing anything the unit starts making the high pitched noise and then the joystick quits working, at this point I cannot press home, preset, amp cab buttons.  as near as I can tell one the high pitched tone hist the head phones the only things that operate are the headphone volume knob and the on off switch.     Another attempt I powered up it looked normal, I heard the anoying tone right away and for a short while I could use the preset knob to get to the preset folders then that quit.   If I had to guess, there is either something that went wrong in the down load or you have a problem where the processor stack crashes.

 

Please advise on a method to resolve this.

possibilities

1> 2.82 is a bad software version

2> down load had a problem

3>something else like hardware  (board was working with 2.3 ok)

 

Is there any way I can get the entire down load to my PC before starting the transfer?

Internet has been unreliable at late

 

I have only the latest edit and loader as this is a new helix (hardware was working with 2.3)

 

Also I did perform a factory reset holding footswitches 9+10 when powering up no change ....  went to anoying tone.

Powered off and back on and was able to get through a 12 bar blues prior to the anoying tone.     Prior to the anoying tone there was some high frequency noise that showed up.

 

By the was I have better luck powering up if I unplug the unit after I switch off power (not sure how you switch power... anything still active?) It could be it just takes me longer to turn it back on.

 

Attempted global reset fs5+6....one strum and then high pitched anoying tone

Powered off and then back on after 

I was able to play 3 sets of 12 bar blues on preset 01A

tried preset 01B and almost made it through a 12 bar blues before the anoying tone hit

 

Thank you Data Commando.   I was able to do a file download to my PC and then directly load the helix with 2.82. After doing a factory reset. the helix comes up and runs better as I am able to play for a while and even create presets but sometime later the helix will stop producing guitar sounds and go to a high pitched annoying tone. I have entered a support ticket and referenced this post.  During the high pitched tone I can sometimes save presets and use the joysticks.  This is a new helix and I did not use it much before doing the update.  I do not have an older copy of download or hx edit.  I was not able to down load 2.71 into the helix.  I have nothing invested in older version presets so I prefer to get the latest version working.

 

so far I have only listened to it with headphones; tonight I will output to an amplifier to see if the problem is limited to the headphone.

[datacommando]

On 3/1/2020 at 9:02 AM, enkestephen said:

Is there any way I can get the entire down load to my PC before starting the transfer?

 

Hi,

 

Download from Line 6 Software Downloads using either this link or by clicking on "DOWNLOADS" in the menu at the top of this page: 

 

https://line6.com/software/index.html

 

Under "-All Hardware -" select Helix, then under "-All Software-" select "Flash Memory" and then select your computer OS from the "-All OS-" then click the 'GO" button. This will take you to the page where you can download just the V2.82 Firmware - simply click on the big blue "GET DOWNLOAD" button and you will be taken to the EULA page where you should then click "ACCEPT AND DOWNLOAD" to complete the transfer of the software to your computer. Now when you connect your Helix to your PC via a good USB cable you should launch the latest Line 6 Updater application (v1.18) which will then present you with the Updater Utility Log In Page. As you say that you are having difficulties with trying to install over your internet connection, you should click on the "Offline Mode" button. You should now see you hardware device an a dark green panel, click on that to select it. On the next page you will see " Local File" is the only option, now you click on the 'Choose File" button that will bring up the window where you need to navigate to where you downloaded the Firmware (which  is a *.hxf) fie, when you find it click "Open" and you will then proceed to transfer the Flash Memory file into your hardware. This should be a relatively painless operation, provide that you have followed all the release notes instructions to the letter. See link to article below.If you do not follow these instructions and it fails - the only person to blame is you!

 

Good luck, I hope this makes sense/helps.

 

 

 

 

Further to your comments about the issues that you're experiencing with the joystick functionality - please see my comments this thread.