Acoustic and Jazz Presets Are Backwards

[bobbykokinos 0]

Hi Everyone! I just picked up a use Shuriken SR250 and I'm absolutely loving it so far! But, I'm having a weird issue. Let me preface this by saying I'm posting in here because I think this may a Workbench HD issue.

 

For some reason, my Jazz and Acoustic presets are swapped. In Workbench HD, they are listed under the correct categories. But, on my guitar, the "Jazz" preset has the acoustic sounds and the "Acoustic" preset has the jazz sounds. I have done a factory reset and that didn't help.

 

Is there anyway I can swap them?

[amsdenj 486]

Sounds like there's a problem with the model encoder switch. I would have suggested that someone may have changed the models using Workbench HD. But if you successfully refreshed the firmware, that should restore factory settings.

 

[psarkissian 316]

Either a cable or encoder issue, maybe even a mis-programmed board.

Register the guitar, then log a support ticket in your account. I might have to look at this unit myself.