ji_valverde Posted April 9, 2020 Share Posted April 9, 2020 Hi guys, first time posting here. So I bought a used HX Stomp a couple of months ago and everything have been working fine until yesterday when I connected it to do a reamp with my reamp box and there was no sound coming out of the unit. After some troubleshooting I've found that it seems the unit is not getting input signal as when I turn the tuner on nothing seems to happen. I've also tried putting a return block and using the returns of the unit as input but still no sound. When the unit is in analog bypass mode the signal goes through just fine, so I assume there's no physical problem with the input jacks. I've tried reseting the unit and downgrading it to past firmware and the problem persists. Sometimes the audio comes back but then again the problem returns, this seems to be random. Also when I first boot the device for a second it registers sound but then it cuts off. I've read that some Helix and Helix LT users have encountered this problem but haven't found anything on HX Stomp. Dou you have any idea why this could be happening? Does it have any solution? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted April 9, 2020 Share Posted April 9, 2020 I assume you're testing using the simplest Guitar>Stomp Input>Stomp Out to powered speakers. Sounds like a proper reason to contact support. Quote Link to comment Share on other sites More sharing options...
ji_valverde Posted April 9, 2020 Author Share Posted April 9, 2020 43 minutes ago, rd2rk said: I assume you're testing using the simplest Guitar>Stomp Input>Stomp Out to powered speakers. Sounds like a proper reason to contact support. Yesc I am connecting it to my audio interface. Also tested plugging it in front of my amp. I already created a support ticket but wanted to know if anyone has some insight on this problem. Quote Link to comment Share on other sites More sharing options...
pt31645 Posted July 28, 2020 Share Posted July 28, 2020 Same happens to me. This past weekend, the sound went silent right before downbeat of the 1st song at a live show. Very frustrating & embarrassing! It wasn’t the cable, or a problem with the guitar or anything. This problem happens to me and usually the only fix is to turn power off/on but even that didn’t work this time & ended up having to go direct thru DI and had to skip using the Stomp altogether. Again, so frustrating to use this unit at gigs not knowing if it’s gonna get thru the entire show. Unreliable! Quote Link to comment Share on other sites More sharing options...
mgreeny Posted February 6 Share Posted February 6 HI, I'm the exact same problem. Did you ever find the solution? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted February 10 Share Posted February 10 On 2/6/2024 at 8:00 AM, mgreeny said: HI, I'm the exact same problem. Did you ever find the solution? I love it when people ask for help, then don't come back to share their solution. This is a problem (glitching) that happens on computers. It should NOT happen frequently on your HXS. Make sure that you're on the latest update (3.71). If not, do it NOW. FOLLOW ALL OF THE INSTRUCTIONS! DO NOT HAVE THE HXS CONNECTED TO A HUB! Even if you ARE on the latest update, perform a Factory Reset. If the problem persists contact support. 1 Quote Link to comment Share on other sites More sharing options...
Rodan16 Posted June 14 Share Posted June 14 On 2/10/2024 at 3:09 AM, rd2rk said: I love it when people ask for help, then don't come back to share their solution. This is a problem (glitching) that happens on computers. It should NOT happen frequently on your HXS. Make sure that you're on the latest update (3.71). If not, do it NOW. FOLLOW ALL OF THE INSTRUCTIONS! DO NOT HAVE THE HXS CONNECTED TO A HUB! Even if you ARE on the latest update, perform a Factory Reset. If the problem persists contact support. I have the latest firmware 3.71 but also have this problem. It's been working fine since the update but suddenly at a rehearsel there was no sound. I have the Helix Floor. I switched off the unit and after a couple attempts the sound came back. When I came back home the unit worked fine with no issues what so ever. Yesterday the problem reappeared at rehearsel. Came back home, same problem, no sound. Swiched off the Helix during night and this morning it functioned as normal. I don't like problems that comes and goes. I haven't tried a factory reset but I've read about others that have done it with no luck. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted June 17 Share Posted June 17 On 6/14/2024 at 3:15 AM, Rodan16 said: I haven't tried a factory reset but I've read about others that have done it with no luck. You can't win the lottery if you don't buy a ticket... If you don't win, contact support, but do the factory reset first as it's the first thing they'll tell you to do. 1 Quote Link to comment Share on other sites More sharing options...
Rodan16 Posted June 17 Share Posted June 17 On 6/17/2024 at 6:23 AM, rd2rk said: You can't win the lottery if you don't buy a ticket... If you don't win, contact support, but do the factory reset first as it's the first thing they'll tell you to do. Okay thanks. I'll do a factory reset and cross my fingers. Quote Link to comment Share on other sites More sharing options...
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