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Found 5 results

  1. I bought my UX2 one year ago and it worked fine. I've been recording voice and instrument tracks last year without problem. Today, after months without using my UX2, I wanted to record an instrument track, but when I pluged my guitar and selected the instrument input in POD Farm 2 nothing happened. The analog panel of the UX2 shows that it's not receiving input signal. I already checked the guitar and the cable on my amp and they work fine so the problem is from the UX2. I tried then with my mic and that input works fine, and my UX2 is receiving the feedback signal from my computer too. What can I do to make the instrument input work again?
  2. Hello! First off, I really enjoy using your products. I own a toneport ux2 that I've had since about '09 and it still works great! I've had to update drivers when I update my operating system, but other than that, I have had to do nothing as far as maintenance - I have absolutely no complaints at all. Anyway, about 5 years ago, I bought a ux2 for my mother to use with her MacBook Pro. (She is a phenomenal singer by the way...) She essentially has the same set up that I have used and enjoyed. Well, I have struggled to make it work with her computer for years now. I am finally at my wits end...! Here's the scenario... She has: MacBook Pro (MacBook Pro 8,2) with a 2 GHz Intel core i7 processor Memory is 4 GB 1333 MHz DDR3 Running OS X 10.6.8 The toneport ux2 was purchased in late 2010, around the same time as the computer. The software that came with the unit wouldn't work with the computer for some reason. I have the same setup from '09 and it was really a plug and play situation, everything worked great and still does. Today I was finally able to locate the correct drivers to allow the ux2 to work with her computer - finally a victory! Now, the computer itself recognizes the ux2 as a viable piece of hardware, lists it in system preferences as both an option for sound input and output and lights up normally. Sound is sent through the ux2 just fine and is sent through her studio speakers that are hooked up to the back of the ux2, again in a normal fashion, just like it's supposed to. The problem comes from the gearbox software, which does not seem to recognize the ux2 hardware. I can load the gearbox software as if it was hooked up to the ux2 (which it is) and it loads fine and the screen looks right once it loads, but it still doesn't seem to be able to recognize and input signal coming from the ux2. Yes, the usb icon is blinking. All she has plugged into the ux2 is a bluebird condenser mic. But for some reason, the signal from that mic or any other mic is just not recognized or processed by the ux2. I can go into her system preferences on her MacBook Pro and select the ux2 as her input and output options - The ux2 itself is listed and recognized by the computer as viable input and output options, but no sound or input signal is recognized by the ux2 gauges or is recorded by her recording program. She is using GarageBand as her recording software, which is also what I use on my similar setup as well. I've looked online and on line6 forums to try to find people describing similar problems, which I have found a few, but most of the links in those older forums describing how to take care of the problem(s) are no longer valid or even exist at all. So...can you please help me?? I really want and need to get this working for her! My father (mom's husband obviously) has recently passed away and has devastated my mother - she needs something to help bring her life in balance again. The one constant in my mother's life has always been her music and she is depressed enough with everything else that has been going on in her life without having to stare at her non-working recording hardware that just sits on her desk, mocking her - do you know what I mean? I am trying to be the good son and take care of this situation but it just keeps fighting me. Every time I overcome one obstacle another one pops up a little further down the line, keeping her from being able to sing, record, and escape her "normal" life. I'd giver her my setup, or buy her something new but I just can't afford it right at the moment. Can you Please help me?? What do I need to do to get her going? Any help would be Greatly appreciated!! Thank you soooo much for the help and understanding...!!
  3. I have a Toneport UX2 that I have not used in awhile, which no longer appears to recognize any input signal (mic or instrument). I have reinstalled all drivers using the Line 6 Monkey. The meters light up, but the needles do not move and their is no sound in the headphones. Is something burned out, or is it something else?
  4. I just dusted off my old GuitarPort, everything seemed to be working, I installed off of the disc first and then downloaded some drivers to make it run. If I test my 'speakers' from the control panel it played music in my headphones that were connected to the GuitarPort. The software itself appeared to be running as well. I do NOT see the orange light when I strum my guitar and no guitar sound is played through the program, the tuner doesn't pick up a sound either. I am guessing support is not really out there for this product anymore because it is so old, but if anybody knows about this please help me out! Thanks!!
  5. Deutsch Français With the release of Apple's iOS 7, Apple added a new privacy feature that can disable audio input from our mobile interfaces. The problem occurs the first time you launch the app under iOS7 and above, if you do not allow iOS along with the particular app you are using to have access to the 'Microphone', than you will temporarily not be able to receive input from mobile interfaces. The solution is to make sure that you press 'OK' when you see this prompt, but this prompt only appears the first time you launch the app. If you did not press 'OK' on this prompt and are not able to receive input from your Line 6 Mobile Interface, than you will need to do the following steps: Tap your iOS settings button. Tap the tab for 'Privacy' located on the left hand side of the screen. Than tap the option for 'Microphone' on the right. You will than see a list of apps that have requested access to the 'Microphone'. Simply tap the switch next to each that you would like to use the Line 6 Mobile Interface with. Relaunch all of the apps that you would like to use your Line 6 Mobile Interface with. Avec la publication d’Apple iOS7, Apple a ajouté une nouvelle fonction de confidentialité qui peut désactiver tous l’audio qui vient des Sonic Port et Mobile In. Ce problème se produit la première fois que vous lancez l’application sous iOS7 et si vous ne permettez l’accès au Microphone, vous ne pouvez pas recevoir du audio avec nos interfaces portables. La solution est simple, appuyez le bouton OK si votre appareil vous donne le choix. Attention, cette invite apparaît une seule fois. Si vous n’avez pas appuyez OK et vous n’avez pas d’entrée avec l’application, suivez ces instructions : Tapez le bouton « Réglages » sur l’appareil iOS. Tapez sur Confidentialité à gauche. Tapez sur Micro à droite. Maintenant, vous pouvez voir une liste des applications qui ont demandés de l’accès au micro. Tapez le commutateur à droite de l’entrée de votre application. Relancez tous les applications que vous voulez utiliser avec l’interface Line6. Seit der Version 7 von iOS, hat Apple eine neue Datenschutzfunktion eingeführt, die den Audioeingang des Gerätes mit einem Mobile In oder auch Sonic Port blockieren kann. Das Problem taucht beim ersten Start der App auf, nach dem Update auf iOS Version 7. Sollten Sie der App hier nicht den Zugriff auf das Mikrofon gewähren, wird dieses für die App in Frage temporär abgeschaltet. Klicken Sie also auf OK wenn Sie die App zum ersten Mal starten, um das Mikrofon freizugeben. Sollten Sie nicht OK gedrückt haben können Sie das Mikrofon aber immernoch in den Einstellungen freigeben: Drücken Sie auf Einstellungen, Dann auf Datenschutz links und Dann auf Mikrofon rechts. Hier können Sie dann eine Liste aller Apps einsehen, die Zugriff auf das Mikrofon angefragt haben. Drücken Sie hier einfach den Schalter, der das Mikrofon für eine bestimmte App blockiert. Starten Sie dann alle Apps neu, die Sie mit der Line 6 Schnittstelle verwenden möchten.
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