Losing all saves when powered down

[whitej253]

my Helix lt just arrived today and I've been fiddling with it all day.  I watched all the videos and read all the instructions on how to save a preset, hit the button twice etc. installed the software on my mac, got the most recent update, tried creating the presets from my laptop... no matter what I do when I turn the board off and back on everything I did is gone and I cant find an example of this happening to anyone else.  Pretty sure I'm doing something stupid, but can somebody please tell me what it is.

[Nylander88]

Maybe upload a screen video of what you are doing in HX EDIT  so maybe we can figure out if you're

missing anything.

 

2 hours ago, whitej253 said:

my Helix lt just arrived today and I've been fiddling with it all day.  I watched all the videos and read all the instructions on how to save a preset, hit the button twice etc. installed the software on my mac, got the most recent update, tried creating the presets from my laptop... no matter what I do when I turn the board off and back on everything I did is gone and I cant find an example of this happening to anyone else.  Pretty sure I'm doing something stupid, but can somebody please tell me what it is.

[rd2rk]

SAVE is pretty much idiot proof.

If, on the hardware, you press SAVE, once, then again, and the changes don't save, you've got a problem.

Start by doing a Factory Reset:

If that doesn't work, time to open a Support Ticket.

[whitej253]

Updates to new software, fixed it, thanks!