ReeV0 Posted November 19, 2020 Share Posted November 19, 2020 Hi all, So my crappy computer disconnected the USB of the Stomp mid-3.0 update and now it's all messed up. HX Edit says the device is already at 3.0 so can't update again. How can I refresh the update? Quote Link to comment Share on other sites More sharing options...
CraigGT Posted November 19, 2020 Share Posted November 19, 2020 Use the Line6 Updater instead. Quote Link to comment Share on other sites More sharing options...
ReeV0 Posted November 19, 2020 Author Share Posted November 19, 2020 The Updater can't see the Stomp Quote Link to comment Share on other sites More sharing options...
CraigGT Posted November 19, 2020 Share Posted November 19, 2020 Best I can suggest is trying these reset options first. HX Stomp 1. All 3 Footswitches clears all presets/IRs 2. FS1+2 resets presets and IRs 3. FS 2+3 does a factory restore (globals, presets, IRs) 4. Pressing and Holding down the "Page >" Button while powering up will put the HX Stomp into update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. While holding both the Upper and Lower Knobs, turn on HX Stomp. Wait for "Will rebuild Presets..." to appear and let go. - This will rebuild presets manually. Make sure to always update to the latest firmware using Line 6 Updater. Quote Link to comment Share on other sites More sharing options...
ReeV0 Posted November 19, 2020 Author Share Posted November 19, 2020 So after trying all the different USB ports and changing USB cables, it still didn't work... Then I tried it with my laptop just now and it's worked :') It's still got all my presets, I thought it was supposed to factory-reset it? Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 19, 2020 Share Posted November 19, 2020 24 minutes ago, ReeV0 said: It's still got all my presets, I thought it was supposed to factory-reset it? No it doesn’t, it updates all your installed presets to the latest format. You can get the new Artist’s preset etc. (FACTORY 1 Setlist) if you want to. Here are the notes: If you made a backup of all your presets then you can do as suggested by “CraigGT” in the post above - 1. All 3 Footswitches clears all presets/IRs 2. FS1+2 resets presets and IRs 3. FS 2+3 does a factory restore (globals, presets, IRs) You can also install the new presets through HX Edit v 3.0 Hope this helps. Quote Link to comment Share on other sites More sharing options...
ReeV0 Posted November 19, 2020 Author Share Posted November 19, 2020 Cheers, I wasn't looking to factory reset/get rid of all my presets, so I'm not fussed. I am intrigued with teh new Artists presets though, does anyone know if any of them are for bass? Won't bother downloading any of them if they're just for guitar Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 19, 2020 Share Posted November 19, 2020 10 minutes ago, ReeV0 said: Won't bother downloading any of them if they're just for guitar They should load up if you do the reset, but if you don’t want to use them you can overwrite them if you wish. The list of who did what is near the end of this post: https://line6.com/support/page/kb/effects-controllers/helix/helix-30-release-notes-r934/ or if you do want to download the setlists are available here: Quote Link to comment Share on other sites More sharing options...
ReeV0 Posted November 19, 2020 Author Share Posted November 19, 2020 12 minutes ago, datacommando said: They should load up if you do the reset, but if you don’t want to use them you can overwrite them if you wish. The list of who did what is near the end of this post: https://line6.com/support/page/kb/effects-controllers/helix/helix-30-release-notes-r934/ or if you do want to download the setlists are available here: Hmm I didn't see them on the Stomp, seemed to be exactly as how it was before the update Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 19, 2020 Share Posted November 19, 2020 5 minutes ago, ReeV0 said: Hmm I didn't see them on the Stomp, seemed to be exactly as how it was before the update Oh, now I see, the first link about artist presets in the release notes doesn’t mention the HX stomp, but the second link does have a download for the Stomp. Load ‘em up an’ check ‘em out. Don’t like ‘em - wipe ‘em and put your own stuff in. Quote Link to comment Share on other sites More sharing options...
ReeV0 Posted November 20, 2020 Author Share Posted November 20, 2020 Is there some trick to do on the Stomp to get HX Edit to recognise a device? I've plugged in the USB and the computer sees the Stomp as a device, but HX Edit still says no device connected... Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 20, 2020 Share Posted November 20, 2020 2 hours ago, ReeV0 said: Is there some trick to do on the Stomp to get HX Edit to recognise a device? You shouldn’t have to do anything other than plug in the USB cable between the Stomp and your computer and turn on the power, HX Edit should see it. Ensure that your are using version HX Edit 3.0 and do not use a USB hub. Note on some PCs the USB ports on the front of the case act like a hub. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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