trouble deactivating Demo mode

[nathan42]

My Helix LT came in demo mode. I'm holding down FS3 and FS7 when I power it on, but the screen flashes a "POD HD2 BON TESTING BON Version 1.0 03/14/2014" message and doesn't do anything. What am I doing wrong? When I start up in demo mode, both switches seem to be working fine.   I get the same screen if I only hold down FS7. If I hold down FS2 at startup it goes to some crazy screen with a moving square. I know both switches work, but I can't seem to get them to work in tandem to turn off the demo mode.  

 

I installed the latest updater (windows 10) hoping to force it to 3.10, but it won't recognize the device in the program. I don't know if that is because it's in demo mode or part of the problem.

 

Thanks!

[phil_m]

Hold down FS9 and FS10 while powering up.

[Jposival1]

Hello,

 

I am having the same problem with my Helix Floor Model holding FS3 and FS7 gets the POD message. Holding down FS9 and FS10 does nothing. 

[HonestOpinion]

On 5/4/2021 at 10:49 PM, nathan42 said:

My Helix LT came in demo mode. I'm holding down FS3 and FS7 when I power it on, but the screen flashes a "POD HD2 BON TESTING BON Version 1.0 03/14/2014" message and doesn't do anything. What am I doing wrong? When I start up in demo mode, both switches seem to be working fine.   I get the same screen if I only hold down FS7. If I hold down FS2 at startup it goes to some crazy screen with a moving square. I know both switches work, but I can't seem to get them to work in tandem to turn off the demo mode.  

 

I installed the latest updater (windows 10) hoping to force it to 3.10, but it won't recognize the device in the program. I don't know if that is because it's in demo mode or part of the problem.

 

Thanks!

 

2 hours ago, Jposival1 said:

Hello,

 

I am having the same problem with my Helix Floor Model holding FS3 and FS7 gets the POD message. Holding down FS9 and FS10 does nothing. 

 

Have you tried this exact sequence of instructions to do the upgrade, courtesy of @SaschaFranck? Seems to have worked for a lot of other users.  Maybe it will help knock the device out of Demo mode.

 

- Quit HX Edit! Don't start it again until you're finished with everything following.

- Go here and download the Line 6 Updater (in case it's not installed on your machine already):

https://line6.com/software/

- Also download the "Flash Memory" from there (it's the actual update).

- Install the updater.

- Reboot the Helix while holding down switches 6 and 12 (this will take you to safe boot mode).

- Start the Line 6 Updater, select "Offline Mode" and see whether it finds your Helix.

- If yes, select it and choose "local file". Point it to the Flash Memory file you've downloaded.