a1tonian Posted July 21, 2021 Share Posted July 21, 2021 Just updated to firmware 3.11. Helix worked for 5 minutes then developed loud static. It stops when you unplug the guitar cable. With or without guitar. Tried different cables. Different power outlets. Static comes over headphones. Guitar will play through it. Sound changes a little different tones and presets. Using Variax guitar with variax cable works fine. Any known problems or fixes with guitar jack? Quote Link to comment Share on other sites More sharing options...
theElevators Posted July 21, 2021 Share Posted July 21, 2021 try to change your input to the return 1, 2, etc and see if the sound is still there. Try a different cable -- things can sometimes go bad. But if your input jack went bad on the Helix, there are so many other ways to connect your guitar using return 1, 2 etc. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted July 21, 2021 Share Posted July 21, 2021 Troubleshooting steps in order: Check your cables. Try a different guitar. Make sure you're on the latest HX Edit. (not the cure, best practice) Do a Factory reset. (don't forget to BACK UP!) Use L6 Updater to re-flash the FW. FOLLOW THE DIRECTIONS INCLUDING FACTORY RESET AFTER REBOOT!!! Call support. 1 Quote Link to comment Share on other sites More sharing options...
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