Bandr1002 Posted September 10, 2021 Share Posted September 10, 2021 So I purchased a Floor model yesterday and cannot update it. The line6 uploader will not open on my MacBook Pro I called apple and they said I need to contact line6, I called the number but no one is available.... I just want to update this thing so I can use it at its fullest potential..... This is the error I am getting.....“Line 6 Updater.pkg” can’t be opened because Apple cannot check it for malicious software. PLEASE HELP Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 10, 2021 Share Posted September 10, 2021 Follow the installation instructions: Begin by downloading and installing the HX Edit installation package. If you are using Line 6 Updater directly you are not following the instructions. If update issues persist please come back here with further details. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted September 10, 2021 Share Posted September 10, 2021 1 hour ago, Bandr1002 said: This is the error I am getting.....“Line 6 Updater.pkg” can’t be opened because Apple cannot check it for malicious software. Hi, What you have encountered is an over zealous “Gatekeeper” that is inbuilt to the Mac OS. Read this, which will save me having to type out the same old thing one more time. https://support.apple.com/en-us/HT202491 You don't really need to use the Line 6 Utility unless you have a failed update. Follow the advice give by "silverhead" in his post above and you should be golden. Hope this helps/makes sense. 1 1 Quote Link to comment Share on other sites More sharing options...
Bandr1002 Posted September 10, 2021 Author Share Posted September 10, 2021 Silverhead, THANK YOU SOOOOO MUCH. Problem solved..... Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 10, 2021 Share Posted September 10, 2021 You’re welcome. Enjoy your Helix! Quote Link to comment Share on other sites More sharing options...
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