HX Edit won't create a backup

[Briand135]

Hi guys, I'm trying to update my Helix floor to 3.15 and when I try to create a backup it goes through the process but instead of creating a backup I get a message that says "HX Edit was unable to backup some of the presets because the required licenses were not found.  The following product packs are available for purchase from Helix Marketplace.    *65022"         Any clues as to what this means and is there a work-around?  I bough this unit used a year ago and it had a lot of user presets already installed.  Yes, I've already updated HX Edit.

[Percy71]

Hi.

 

Same for me. HX Edit 3.15 wont create any back up. Nothing happens when while clicking on Create Backup. not when choosing Restore... or Extract... either.

[HonestOpinion]

On 2/26/2022 at 10:17 PM, Briand135 said:

Hi guys, I'm trying to update my Helix floor to 3.15 and when I try to create a backup it goes through the process but instead of creating a backup I get a message that says "HX Edit was unable to backup some of the presets because the required licenses were not found.  The following product packs are available for purchase from Helix Marketplace.    *65022"         Any clues as to what this means and is there a work-around?  I bough this unit used a year ago and it had a lot of user presets already installed.  Yes, I've already updated HX Edit.

 

It sounds like this is some sort of licensing issue and I would contact Line6 directly to see if they can sort it out.

 

9 hours ago, Percy71 said:

Hi.

 

Same for me. HX Edit 3.15 wont create any back up. Nothing happens when while clicking on Create Backup. not when choosing Restore... or Extract... either.

 

Not sure if this is the same issue @Briand135 is having. Did you buy used or have software installed from the Marketplace that requires licensing?

 

In the event, for either of you, that this is an erroneous message caused by a technical issue I would probably do the following. You can skip to the last paragraph immediately for a possible resolution, but I would go through the checklist first.

 

1. Did you do a factory reset per the update instructions after updating to 3.15? If you haven't done the factory reset and you have a decent prior backup already, then do one and attempt a restore.
2. Ensure that your version of HX Edit and firmware are at 3.15. Open the 'Help' --> 'About HX Edit' screen in HX Edit and check the top and bottom version numbers for the editor and firmware. If they are both at 3.15 and you still can't get a proper backup or restore, move on to the next paragraph.

 

Try the following solution If you updated to HX Edit 3.15 directly through the automated update within HX Edit and still can't get a backup and restore. Instead, download HX Edit 3.15 directly from the Line 6 website and install it. Now try your backup/restore. If you want to be thorough, uninstall your Line 6 software first before doing the reinstall of HX Edit 3.15.

 

 

[kennymorris2]

I am having the same issue, my Helix Floor will not back up either through the update link or via the HX-Edit. I have nothing installed that shouldn't be but cannot update from 3.60. I have the latest 3.70 HX-Edit??

 

If I select File and Create a backup.. absolutely nothing happens    

 

If I select Updates available and this opens Helix Floor Updates and tells me Helix firmware 3.71 is available ..... If I select update now, this takes to to a screen that tells me Step 1 Create backup, If I select OK I get  Backup dialog failed to load. Click to retry, from there nothing happens.

[datacommando]

On 7/20/2024 at 1:12 PM, kennymorris2 said:

I am having the same issue, my Helix Floor will not back up either through the update link or via the HX-Edit. I have nothing installed that shouldn't be but cannot update from 3.60. I have the latest 3.70 HX-Edit??

 

If I select File and Create a backup.. absolutely nothing happens    

 

If I select Updates available and this opens Helix Floor Updates and tells me Helix firmware 3.71 is available ..... If I select update now, this takes to to a screen that tells me Step 1 Create backup, If I select OK I get  Backup dialog failed to load. Click to retry, from there nothing happens.

Hi,

 

When seeking assistance from Forum users it's a really good idea to supply as much information as possible regarding the computer and operating system you are using. Also, the OP in this thread mentions certain Marketplace Products - you didn’t indicate if this is relevant in your situation? If not, did you try the possible solution provided by @HonestOpinion in the post above?

 

Try with more information, rather than a generic “me too”.

 

Hope this helps/makes sense.

[kennymorris2]

Why would someone recommend doing a factory reset? we will loose all our sounds. If we could back up then, no problem however, the problem is that we cannot perform a backup, HX-Edit nor the update will allow me to perform one and I don't want to lose my sounds.

 

I have never had an issue updating the Helix before, why now? is there a bug in the update? I don't have any 3rd party downloads on my Helix

 

I run win 11 not that that should made any difference.   

[datacommando]

On 7/21/2024 at 8:38 PM, kennymorris2 said:

Why would someone recommend doing a factory reset? we will loose all our sounds. If we could back up then, no problem however, the problem is that we cannot perform a backup, HX-Edit nor the update will allow me to perform one and I don't want to lose my sounds.

 

Hi,

 

A Factory Reset is recommended to clear any possible glitches, or corrupted presets in your unit. This is best performed when you have already created a full backup of all your presets, setlists etc. You do make regular backups of your stuff don’t you? If you do then you should already have a recent “fail safe” copy on your PC.

 

If you do not have a recent backup you can still revert your HX Edit to the version you had been using previously. If the earlier version is still not able to make a backup, you should still be able to export a bundle, setlists and presets as you would do for normal saving of presets. The slightly more long winded way is to drag and drop all your presets into a folder, or folders, on your computer. Once you know your presets are “safe”, perform a Factory Reset on your device, and proceed with the update to v.3.71.

 

On 7/21/2024 at 8:38 PM, kennymorris2 said:

I have never had an issue updating the Helix before, why now?

 

Because you are dealing with a computer and they can be notoriously temperamental. It’s not just “why now?” It can happen anytime.

 

On 7/21/2024 at 8:38 PM, kennymorris2 said:

Is there a bug in the update?

Nope! Lot’s of happy users out here in Helix-land.

 

Hope this helps/makes sense.