Drcnbach14 Posted July 3, 2022 Share Posted July 3, 2022 Hi - I bought a HELIX a few years ago and I am just now getting around to setting it up. I am using a Windows 10 computer. Yes, I know I waited a long time -- COVID through me for a loop, personal things... Anyway, here I am ready to put it away for another 3 years - frustrated. [1] Line 6 Updater does not recognize my Helix [2] Installed HX Edit. IT seemed something was asking me to make updates and back up. I did. Updates going fine until computer crashed. [3] My Helix now says "Book Failure: Entered Update Mode" [4] HX Edit does not connect to my Helix. [5] I am told (I have read these forums for an hour) to go back to Line 6 Updater. I do. It does not recognize my Helix. [6] Line 6 Editor says newer version available and sends me to Line 6 site. I do. Download, Install, Repeat. Loop. If anyone can help me get up and running on this thing it would be awesome. Thanks! I appreciated any time you have to suggest a path forward. Best, Craig Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 4, 2022 Share Posted July 4, 2022 Make sure you have HX Edit closed if you’re using Updater, as Updater won’t recognize your Helix if both are open at the same time. Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 4, 2022 Share Posted July 4, 2022 On 7/3/2022 at 11:50 PM, Drcnbach14 said: If anyone can help me get up and running on this thing it would be awesome. Hi, To save me from a lot of typing, please read my response and instructions in this thead: - link. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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