pipelineaudio1 Posted August 28, 2022 Share Posted August 28, 2022 I am logged in, can reach line6 no problem, but I have the red dot next to my name in HX Edit. Clicking "authorize computer" does nothing. Account shows the computer is authorized. This computer also cannot register Helix native correctly, and shows "cannot reach servers" error when trying to log into helix Native Quote Link to comment Share on other sites More sharing options...
rd2rk Posted August 29, 2022 Share Posted August 29, 2022 Do a Factory Reset on the Helix. Reinstall HXEdit. Make sure that the versions match. Since we have no idea whether you're using a Windows PC or a MAC or what your OS version is we can't tell you much more than that. 1 Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted September 8, 2022 Author Share Posted September 8, 2022 Just did a full reset, nothing changed. Still working on two of the computers, but not on this one. OS doesn't matter, one working computer is OSX other is windows 10, this one that isn't working is also windows 10 Just confirmed the SSD Drive is drive 0 on this machine Same thing is happening with helix native. But only on this machine, the other two are fine Quote Link to comment Share on other sites More sharing options...
rd2rk Posted September 8, 2022 Share Posted September 8, 2022 What is Disk 1? Is that a card reader or memory stick of some sort? If so, try removing it. Quote Link to comment Share on other sites More sharing options...
datacommando Posted September 8, 2022 Share Posted September 8, 2022 On 9/8/2022 at 2:21 AM, pipelineaudio1 said: Just confirmed the SSD Drive is drive 0 on this machine Oh, not the Drive 0 issue again - that’s your problem right there - although, I’ve never seen a report posted as “computer not authorised”. It usually gets listed as HX Edit, or Native starting with a blank screen, or even not launching. Check the solution provided by “Camelot_One” in the first link. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted September 23, 2022 Author Share Posted September 23, 2022 On 9/8/2022 at 12:13 AM, datacommando said: Hope this helps/makes sense. Removed the drive from device mangler and when it popped back up, all of a suddent HX edit and helix native work!!! Thank you 1 Quote Link to comment Share on other sites More sharing options...
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