GauteBVK Posted March 27, 2023 Share Posted March 27, 2023 Hi! im a complete noob. just bought my first digital modelling gear (line 6 helix). I have 2 questions. most importantly: I'm at the very beginning trying to learn the device and while trying to make my first preset, my output signal suddenly disappeared. the helix shows input level, but there's no sound in either of the jack outputs. does anyone know how to fix this? I think it happened while changing the signal path, but I've tried returning to original settings and it didn't change anything. secondly- I was not able to install the line 6 updater cause my Mac wasn't able to scan it for malware so I may have an old updates bug. if anyone know how I can override the Macs refusal to install, that would be great! Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 28, 2023 Share Posted March 28, 2023 On 3/27/2023 at 4:46 PM, GauteBVK said: secondly- I was not able to install the line 6 updater cause my Mac wasn't able to scan it for malware so I may have an old updates bug. if anyone know how I can override the Macs refusal to install, that would be great! Just right click on the file and select Run. You’ll be asked something along the lines of if you’re sure, and you can hit OK. Quote Link to comment Share on other sites More sharing options...
datacommando Posted March 28, 2023 Share Posted March 28, 2023 (edited) On 3/27/2023 at 10:46 PM, GauteBVK said: secondly- I was not able to install the line 6 updater cause my Mac wasn't able to scan it for malware so I may have an old updates bug. if anyone know how I can override the Macs refusal to install, that would be great! Hi, What you have encountered is an over zealous “Gatekeeper” that is inbuilt to the Mac OS. Read this, which will save me having to type out the same old thing one more time. https://support.apple.com/en-us/HT202491 You don't really need to use the Line 6 Utility unless you have a failed update. FYI: - You will find it very useful to download and refer to this as you learn about your Helix. https://line6.com/data/6/0a020a3f041b611d61cac763b/application/pdf/Helix 3.0 Owner's Manual - Rev F - English .pdf Plus check UChoob for videos to learn the basic operations of your new toy. plus: Hope this helps/makes sense. Edited March 28, 2023 by datacommando Added 2nd vid 1 Quote Link to comment Share on other sites More sharing options...
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