JTV 69 not working through VDI

[jspade]

Hello, when I plug my JTV 69 into my POD HD500x through VDI it causes the POD to go into a restarting loop.

The guitar works fine with a battery and guitar cable.

Anyone have any idea if it's a bad cable or something else.

Thanks

[silverhead]

I expect the problem, in decreasing sing order of likelihood, is one of:

- bad cable. Try temporarily using the cable that came with your JTV for connecting to Workbench HD, or any other RJ-45 cable;

- damaged VDI ports at either the guitar end or the HD500X end. Inspect the ports visually and carefully straighten any crooked wires. In most cases a J-hook constructed from a wire twist tie works well;

- corrupt firmware in either the JTV or the HD500X. Reinstall both;

- VDI port hardware failure in either the JTV or the HD500X. Open a support ticket.

[jspade]

Thanks

[jspade]

I managed to get Line 6 Monkey to recognize the Variax but, I can't update the firmware, says midi port issue

[silverhead]

On 12/26/2023 at 9:59 PM, jspade said:

I managed to get Line 6 Monkey to recognize the Variax but, I can't update the firmware, says midi port issue

Updating or reinstalling firmware was the third most likely problem. Did you rule out the first two? Specifically, are you sure the cable and the VDI ports are OK?

[jspade]

Cable may be questionable. I can't update the firmware because I keep getting a midi port error.

[silverhead]

Yes, that could indicate a bad cable. Have you tried using a different one? Any RJ-45/Ethernet cable can be used temporarily as a test.

[psarkissian]

If it's going into restart loop, then there is a voltage pull-down. Shorted cable or sort on the 500X, or and corrupt memory.

Needs to be checked out by an authorized service center.

[jspade]

It only goes into a restart loop when the JTV is plugged in with the VDI cable. When the guitar is plugged in with a 1/4" guitar cable it works fine, even the models.

[jspade]

Ok, so I was using the power supply from a POD Live XT. Apparently, that power supply has problems running the Variax.

Thanks for the help!