Create backup failure - Helix LT

[rsaramaga]

When I try to backup on Helix LT on my desktop I get the attached error 

IT works fine on my laptop which I keep at my rehearsal space.   but the desktop at home will not backup some of the presets.  

I have bought packs from Marketplace but I cannot even be 1--% certain what these ones are as the numbers provided don't seem to coincide with anything I can find. 

I am logged in and the computer is authorized.     

Any help would be greatly appreciated. 

Thank you 

[datacommando]

On 2/19/2024 at 9:34 AM, rsaramaga said:

When I try to backup on Helix LT on my desktop I get the attached error 

IT works fine on my laptop which I keep at my rehearsal space.   but the desktop at home will not backup some of the presets.  

I have bought packs from Marketplace but I cannot even be 1--% certain what these ones are as the numbers provided don't seem to coincide with anything I can find. 

I am logged in and the computer is authorized.     

Any help would be greatly appreciated. 

Thank you 

Hi,

 

I don’t have any Marketplace items, but my guess is the IR files licences are attached to your laptop. 
 

Something similar from a few years back - see my reply here.

Hope this helps/makes sense.

[silverhead]

I’m not sure this will help but have you tried running the Line 6 License Manager?

[brue58ski]

The one problem with the marketplace is it appears to attach what you buy to your device/computer/whatever. It's been awhile but many of the same things can be bought directly from the vendor without that "attachment"