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Battery Charger - Variax James Tyler - Absolute Joke


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So is it me or when buying a guitar we expect it to last a lifetime?
I've had my JTV69 since launch (uk based), no issues at all until now.
My battery charger has recently broken (and some batteries have died), can I for the life of me get a replacement for these in the u.k? Nope
You'd think they'd keep at least making these for a decent amount of time as we all bought guitars that should be useable for many years, (their whole features I mean, so that includes the modelling side) but nope.

I put a support ticket in to Line 6 who told me to contact sontec.co.uk - so I thought great they'll just sell them direct not via a retailer.

No, they come back to me today to tell me that Yamaha said - the battery charger is no longer available and due to brexit (don't get me started on this) batteries can no longer be ordered from Germany. Even if they could get the batteries I couldn't charge them anyway! Now I'm probably gonna be forced to but a line 6 Helix or something just for the VDI input (which I'm sure they'll phase out) as all my other LIne6 gear doesn't have it. I don't need another unit. This is crazy

Rant over - just venting as I'm sure there are many others having the same issue. I feel for anyone who bought these and is relying on them for regular gigging etc...

 

On the off chance anyone has found a solution to this (uk based) I'd be very grateful to hear

Thanks

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On 2/26/2024 at 5:31 PM, psarkissian said:

Battery and charger kit is available. They just need to order them.

 

Where? I can't find them anywhere in the UK.

I've been in touch with Sontec.co.uk who supply parts for Yamaha here. They've said the charger is no longer made and batteries can't be obtained due to Brexit.

 

Thanks

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On 2/27/2024 at 12:30 AM, psarkissian said:

Try E&M Electronics in Milton Keynes near Bletchley. They are the L6 authorized service there.

 

Thanks for that. I tried them, however, they tell consumers to go to sontec.co.uk as mentioned above.

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On 2/27/2024 at 4:19 PM, psarkissian said:

Strange.

They are available, so Sontec should be able to order some.

 

 

 

 

Yes, sontec told me that the battery chargers are no longer available from Yamaha and they cannot get the batteries from Germany. Although it doesn't matter (in my case) if they can get batteries as without a charger they would be useless.

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On 2/27/2024 at 10:08 PM, MrBluesman said:

 

Yes, sontec told me that the battery chargers are no longer available from Yamaha and they cannot get the batteries from Germany. Although it doesn't matter (in my case) if they can get batteries as without a charger they would be useless.

 

This is the email.

 

'Good afternoon

 

Thanks for your email. We are the service and spare centre for Yamaha/Line 6 UK.

 

I have checked and the battery charger is no longer available for us to order from Yamaha I'm sorry to say. We were informed that since the changes brought in by Brexit we could no longer order batteries as they cannot be shipped from Germany (where Yamaha spares are held).

 

However I have emailed Yamaha just now to see if this is still the case. As soon as I hear back I will let you know.

 

Kind regards

Customer service'

 

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No.

Hoping you'll hear from them soon. If there is a problem, I'll take it to my people here,

and see what's up with that.

 

I don't get why Brexit would make it such a problem. It's not a fishing territory issue

like it is with UK and France.

 

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On 2/28/2024 at 4:32 PM, psarkissian said:

No.

Hoping you'll hear from them soon. If there is a problem, I'll take it to my people here,

and see what's up with that.

 

I don't get why Brexit would make it such a problem. It's not a fishing territory issue

like it is with UK and France.

 

 

Oh right ok.

 

It's a major problem Brexit for shipping simple items into/out of the UK.

Also it doesn't really matter if I hear back from them as they've said the charger is no longer available. So if I get batteries I can't charge them anyway! Very disappointing 

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On 2/28/2024 at 10:47 PM, psarkissian said:

Someone in Support here recommended try going through a retailer there using the following part numbers,...

98-034-0009 for the battery

98-034-0001 for the charger kit

 

 

OK do you mean ask someone like Anderons in the UK?, also got this back today from sontec.

 

'Thank you for your patience whilst we have been waiting for an update from Yamaha.

The charger is no longer available I'm afraid so we will not be able to source this for you. Yamaha have confirmed we can order the battery but we do not have a firm ETA. We suggest 4-6 weeks but this could be longer.

The total price for the battery including vat, UK packing and carriage would be £85.90'

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