HX STOMP - USB sound stops after a while

[mcerrick]

For home practice, I hook up my laptop (windows 10) to the HX Stomp through USB, and headphones connected to the stomp. This way, i can play along to whatever I playback on my laptop.

Usually after about 10 minutes though, I hear a little pop, after which the laptop sound stops. I can see the windows audio source is still active, I can still hear my guitar playing, just not the laptop audio.

Disconnecting and re-connecting the usb cable doesn't help, restarting windows neither. The only thing that helps is rebooting the stomp.

Factory reset has not resolved the issue.

What could be going on?

[rd2rk]

Make sure that you are running the latest FW.

Perform a Factory reset (backup first!).

If that doesn't help, contact support.

[somebodyelse]

On 11/6/2024 at 9:03 PM, mcerrick said:

For home practice, I hook up my laptop (windows 10) to the HX Stomp through USB, and headphones connected to the stomp. This way, i can play along to whatever I playback on my laptop.

Usually after about 10 minutes though, I hear a little pop, after which the laptop sound stops. I can see the windows audio source is still active, I can still hear my guitar playing, just not the laptop audio.

Disconnecting and re-connecting the usb cable doesn't help, restarting windows neither. The only thing that helps is rebooting the stomp.

Factory reset has not resolved the issue.

What could be going on?

Check you USB settings on the laptop.

The default is that the OS tries to save power by switching off USB ports that it thinks aren't being used, especially when running on the battery.

[mcerrick]

On 11/9/2024 at 9:50 PM, rd2rk said:

Make sure that you are running the latest FW.

Perform a Factory reset (backup first!).

If that doesn't help, contact support.

hey.. that's what I usually say to other people ;-)

I haven't installed 3.80 yet, but before its release I was all up-to-date.

[mcerrick]

On 11/14/2024 at 9:29 AM, somebodyelse said:

Check you USB settings on the laptop.

The default is that the OS tries to save power by switching off USB ports that it thinks aren't being used, especially when running on the battery.

Thanks, that opened the can of worms of trying to add the USB power settings to the Windows settings menu, but found it eventually.

for future reference: settings / devices / usb. Not under power settings, and you may have to edit the registry to unhide the usb power option.

I'll test and let you know; thanks for now!

[PerS]

Start with a disclaimer… :-) My system runs Swedish as default languish, so the English wording can be a little different… I also use Win10, so there might be differences if you run e.g. Win 11.
The easy way - Open “Device Manager”/find your card to turn off power saving/find the energy tab/unclick option “Allow computer to turn off card to save power”. 
You can/should do this on all involved cards – USB-devices, Soundcards, LAN-card, WiFi-card etc.  
A better way – Click on windows start menu and find Setting. In the left menu click on Energy settings. In the box "Power Saving" pick the alternative to "Never allow power saving mode". On the right side menu (in blue), Related settings, click "More energy settings". You can do this to your needs… You have three options – "Balanced", "Power saving" or "High Performance". I made these choices

• “Balanced” and clicked on Change Power Scheme and made those changes:    
• Turn screen off after 10 minutes (does not effect how the PC performs but saves the screen) and “allow computer to go into power saving – "Never".
• Now, click on Advanced Settings for some mor important choices
• Wireless Network, power saving – Setting “High Performance”
  I have my LAN-card disabled in BIOS, if you use yours there is probably a setting similar to this.
  I have also changed this: 
  • Power saving mode, after - Setting “Never”
  • USB setup, optional disabling – “Inactivate”
  • PCI Express, link status – “Off”

The rest depends on your preferences. An alternative could be to pick Hi Performance Mode, did not suet me at the time… 
But one conclusion is that you don’t need to make any changes in registry.
 

[mcerrick]

On 11/9/2024 at 9:50 PM, rd2rk said:

Alright, I've finally found some time to test this. The issue indeed only occurred when the USB connections could be terminated for power saving in the Windows setting.

The odd part of these tests was that it didn't happen upon the screen turning off due to power saving; it was still on. The other thing is that restarting Windows doesn't fix it; only restarting the Stomp does.

I have the Windows set to 'cannot terminate USB connections for power saving', and the issue hasn't occurred yet.

So thanks all for the help; sorry it took so long to get back to this, I had some trouble getting my laptop and rig in the same room at the same time.