dankleiner Posted June 10 Share Posted June 10 Hello, all: I keep trying to download the firmware on my mac. The downloaded file is actually a document. See the attached document. Any thoughts? Thank you. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted June 10 Share Posted June 10 This is the name of the MAC OS file that DL'd when I tried it from my Linux machine: HX_One_v3.81.0a_0x48b35211.hx1f Try again? Line6.com>DOWNLOADS>HX One>Firmware>macOS Quote Link to comment Share on other sites More sharing options...
datacommando Posted June 10 Share Posted June 10 On 6/10/2025 at 9:22 PM, dankleiner said: Hello, all: I keep trying to download the firmware on my mac. The downloaded file is actually a document. See the attached document. Any thoughts? Thank you. 181 B · 1 download Hi, You must be doing something wrong because I actually just downloaded it on my iPad? HX_One_v3.81.0a_0x48b35211.hx1f Try again? Line6.com>DOWNLOADS>HX One>Firmware>macOS Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted June 11 Author Share Posted June 11 It ends in .hx1f. My mac does not recognise that application. This has never happened before. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted June 11 Author Share Posted June 11 As it turns out, I am able to update it in the Helix Librarian. Thank you all for your advice. Quote Link to comment Share on other sites More sharing options...
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