Grobima Posted yesterday at 11:08 AM Share Posted yesterday at 11:08 AM Hey everyone, I’m trying to activate the 15-day free trial for Helix Native, but I am completely stuck on a blank/greyed-out screen immediately after logging into my account via the VST interface. My Line 6 account shows 0 out of 5 authorized devices, so I am not hitting a device limit. The trial buttons ("Start Free Trial" / "Authorize") simply refuse to render. What I have already tried without success: Deleting all Line 6 configuration/cache folders in %appdata% (Roaming), %localappdata%, and C:\ProgramData. Running the DAW as Administrator. Changing DAW compatibility/plugin isolation settings (Separate/Dedicated process). The UI just hangs completely blank right after the login credentials entry. Has anyone encountered this specific initialization bug and found a workaround? Windows 11 / Reaper. Thanks for any input. Quote Link to comment Share on other sites More sharing options...
silverhead Posted yesterday at 12:09 PM Share Posted yesterday at 12:09 PM Are you logged in to your Line 6 account within the Native plugin? Are you following the trial activation procedures as described in the manual? This may also be helpful: https://kb.line6.com/helix-native-troubleshooting 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted yesterday at 12:20 PM Share Posted yesterday at 12:20 PM On 5/16/2026 at 12:08 PM, Grobima said: I’m trying to activate the 15-day free trial for Helix Native, but I am completely stuck on a blank/greyed-out screen immediately after logging into my account via the VST interface. Hi, Check this to see if it helps:- https://kb.line6.com/helix-native-hx-edit-crash-or-blank-screen Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
Grobima Posted 59 minutes ago Author Share Posted 59 minutes ago On 5/16/2026 at 2:20 PM, datacommando said: Hi, Check this to see if it helps:- https://kb.line6.com/helix-native-hx-edit-crash-or-blank-screen Hope this helps/makes sense. Unfortunately the link leads to nowhere. But I think this would mean changing the connections on my mainboard as the system drive is assigned to a different connector right now. Quote Link to comment Share on other sites More sharing options...
Grobima Posted 3 minutes ago Author Share Posted 3 minutes ago On 5/16/2026 at 2:09 PM, silverhead said: Are you logged in to your Line 6 account within the Native plugin? Are you following the trial activation procedures as described in the manual? This may also be helpful: https://kb.line6.com/helix-native-troubleshooting Yes, I am logged in. There are not a lot of instructions. Install it, add it to track, and activate it, no? Quote Link to comment Share on other sites More sharing options...
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