boot Footswitches and their corresponding labels don’t load when starting up the board

[alindenau]

Hello,
I keep running into a problem where, every now and then, the footswitches and their corresponding labels don’t load when I start up the board.
Question:
Is this a software issue or a hardware issue?
 

The board is less than 8 months old, has always been kept in its case, has been carefully maintained, and has only been used at home and during occasional rehearsals so far. I never had problems like this with the Helix Floor XL.
To be honest, for this hefty price tag, I actually expect something more reliable. This is starting to make me seriously doubt Line 6.

[silverhead]

Does this happen with all presets or just specific one(s)?  If the latter please attach one of the presets.

[alindenau]

doesn't matter which preset is active at startup so far.
I usually turn on the device by flipping the switch on the multi-socket power strip. However, there are very good power strips at home and in the rehearsal room, and it happens in both places.

[jiml6]

I would open a support ticket. This definitely seems like a hardware issue, as FS6 and 12 seem to be out as well. 

[alindenau]

Are there any other details—besides the description and the photo—that I should provide to customer support?

[bearfacedcow]

It’s definitely a software issue. I’ve had this happen to me when I’ve started the unit in Preset mode.  It then comes back when I switch between one of the stomp modes and back. 
 

What mode is your unit booting with?

 

jord

[DaBluze1964]

Hi I hope this helps. I had a similar thing happen and its a glitch. It happened after loading presets for me.  What i did was if you go to global settings top left menu, tap switches and pedals. At the bottom the 4th icon from the left says” stomp A fs6 (model 1).  Just rotate the knob to select any other switch setting and then rotate it back to where it was, and they all re-appeared for me.  Give it a try it may work for you. It resolved the issue for me.  
 

Regerds

 

Will.

[ekronz]

I don't know if this helps, but I had this happening to me yesterday and I came across your post here.

 

After loading a bunch of IRs (over 100), it started behaving like this... I would turn the unit on, all the footswitches would be off and without anything written on them... 

 

I tried deleting some of the IRs and restarting the unit and it didn't work.

 

I went into maintenance mode, formatted the SD Card (not sure it was necessary) and resetted everything back to factory default settings.

 

When I turned the unit back on again, everything was working as intended... definetely some software bug in this case.

[alindenau]

On 8/19/2026 at 9:28 PM, bearfacedcow said:

It’s definitely a software issue. I’ve had this happen to me when I’ve started the unit in Preset mode.  It then comes back when I switch between one of the stomp modes and back. 
 

What mode is your unit booting with?

 

jord

Hi,
 

my default setting after boot is Stomp A (FS 6 (Mode) 1) mode.
I’ve already opened a support ticket and sent them a backup file, but unfortunately, they just said, “We can’t reproduce the issue,” and told me to perform a factory reset to see if I can reproduce it that way. The problem is that I need the device regularly, and the error only occurs sporadically. So I don’t feel like doing their testing work for them, nor do I have the time.

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