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HELIX Support FAQ
MJSmolenski - Apr 16 2016 07:23 AM
How to update the Helix...
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HELIX and External Expressi...
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HELIX and EXT Amp Controlling
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Spider Jam 2.09 Update Instructionsspider jam upgrade tone factory reflash update install firmware settings
- Eliminated slight delay when entering Record mode.
- Fixed problem with extended-ascii characters in file names.
- Fixed Undo issue for recordings loaded directly from SD-Card, where the last two overdubs would be erased instead of only the most recent one.
- After you download the v2.09 update to your computer, please click here for step by step instructions on how to install the update. (Instructions are for v2.07, but they are essentially the same for v2.09. Note: If you are updating from v2.07, you can skip Step 4 -- no need to power up your Spider Jam with the SD card inserted -- simply insert SD card with power on as described in Step 3, then proceed to Step 5).
- Note: SD Card must be no larger than 2 GB capacity!
For in-depth info on features and functionality of the Spider Jam not included in the Pilot's Handbook, check out: Spider Jam Advanced Guide.
WARNING: BACK UP YOUR FILES!
- The v2.09 update will erase all the internal recordings you have made. If you want to save them, use an SD card to create backups (via the TRANSFER ALL TO CARD command) then copy them from your SD card onto your PC for safe keeping (using an SD card reader). You can then reload your files using an SD card at any time after you have completed the update.
- The v2.09 update will erase all the custom guitar presets you have made. Here are the instructions on Saving and Loading the presets to and from the Spider Jam:
- STORING PRESETS
- Created a User Tone and Saved it to a user location.
- In the SETTINGS/TONE menu, please make sure RECORDINGS SET TONE is set to ON.
- Made a recording with that guitar tone and save the recording to the internal memory. Do this for every preset you would like to store.
- In the SAVE menu, select the TRANSFER ALL TO CARD option. All of your recordings and their associated tone will be saved to the SD card.
- LOADING PRESETS
- To transfer them back into the amp, go to the SAVE menu and choose the TRANSFER ALL FROM CARD option. This will load the recordings and the associated presets back onto the Spider Jam.
- Now, when you load a recording that was transferred onto the Spider Jam from the SD Card, the preset that was stored with the recording will be loaded with the recording. It will show in the SETTINGS/TONE menu with an asterisk (*) next to the name.
- To store this preset back into the Spider Jam User presets, go to the SAVE menu and select SAVE GUITAR TONE to store the preset in the User location you desire.
Instructions for updating (also attached):
1. If you haven't done so already, download the latest firmware to your computer desktop from the Line 6 website (log in with your Line 6 User Name) here: Spider Jam 2.09 Firmware.
The downloaded file will be named "fw.bin", with no number. Please save this to your desktop to easily find the file once the file has been downloaded.
Note: You will need to delete any previous Spider Jam updates from your desktop prior to saving the Spider Jam 2.09 firmware, as the both devices will not recognize any firmware with an extension or name alterations.
2. Copy the downloaded fw.bin file to a blank SD card via an SD card reader. When the copy is complete, put the downloaded fw.bin file in a safe place on your PC for future reference -- for example, put it in a new folder labeled 'Spider Jam Flash', noting the version number.
3. Insert your SD card into the Spider Jam SD card slot.
Note: Spider Jam owners running v1.04 should press and hold the SAVE button while powering up the Spider Jam (release SAVE after Spider Jam powers up from the SD card).
4. Press the SAVE button to display the menu items in the LCD if they aren't already displayed.
5. Turn the wheel and navigate to FIRMWARE UPGRADE at the bottom of the menu list then press Right Arrow to display the upgrade screen.
6. Press Up Arrow for YES to proceed with the update -- the Spider Jam or JM4 Looper will update itself from the SD Card. When the update is complete, the Spider Jam will power cycle itself.
Note: Do not turn off power in the middle of the update!
7. Verify the update was successful by previewing a few Songs and Drum tracks (scroll thru the list; each track will play for a few seconds when you select it).
8. After verifying the update was successful, press the SAVE button again to display the menu list.
9. Turn the wheel and navigate to FORMAT CARD then press Right Arrow to display the format screen.
10. Press Up Arrow for YES and the Spider Jam/JM4 Looper will format the SD Card, preparing it for normal operation.
11. When formatting is complete, you're all set. If you ever want to reinstall your firmware, go back to your computer and copy the 'fw.bin' file to your SD Card, then repeat the above steps from Step 2.
12. If you want to load your backed up .WAV files into your Spider Jam again, simply copy them from your computer into the "LINE6" folder on your SD card using your SD card reader, then load them into your Spider Jam using the IMPORT WAV FILE FROM CARD command (consult the Spider Jam Advanced Guide for info on the option of viewing and loading your files via the SD Recordings Browser). If there is no LINE6 folder on the SD Card root directory, please create one.
Format Alert: If your SD Card is rejected by the Spider Jam as not being FAT16, you should format your card and start over. See Format Instructions below. (Also attached)
Mac OSX: Format SD Card to FAT16
1. Insert card into Mac via SD card reader
2. Name it UNTITLED (Double click on the icon on your desktop to open the drive>Right Click or CTRL Click on the Drive title and select the Rename option)
3. Open Terminal (via Applications/Utilities)
4. Copy and paste the following in the Terminal window exactly as written here and press Enter on your keyboard.
diskutil partitionDisk /Volumes/UNTITLED 1 MBRFormat "MS-DOS FAT16" "UNTITLED" 100%
5. The SD Card will be formatted to FAT16
6. To confirm, open Disk Utility app (via Applications/Utilities)
7. Select your SD card icon to the left in the Disk Utility window
8. Look at the text info in the lower part of the window; it should look like this (the information displayed below is for a 1GB SD Card so your capacity read out will look different if you are using a 2GB card):
Mount Point: /Volumes/UNTITLED Capacity: 952.4 MB (998,710,272 Bytes)
Format: MS-DOS (FAT16) Available: 951.4 MB (997,638,144 Bytes)
Owners Enabled: No Used: 784 KB (802,816 Bytes)
Number of Folders: 0
PC: (XP/Vista/7) Format SD Card to FAT16
1. Start Windows Explorer
2. Click on My Computer
3. Select/Highlight The SD-Card Reader/Drive that contains the SD-Card
4. Right Mouse Click and select Format from the pop-up menu
5. Make certain the File System displays: FAT (Default) and not FAT 32
6. File Allocation Unit Size = Default
7. Press Start to begin Format (follow on-screen instructions)
Note: On WinXP system there are only the options for formatting FAT and FAT 32 On Vista system there are the options for: FAT, FAT 32, NTFS, and exFAT