Leaderboard

STEP ONE: If the mixer has phantom power engaged... that "can be" the result. Turn if off on your channel and it if can't be turned off - you will need to use a Direct Box between your Helix and the FOH/Monitors. The Helix does not like Phantom Power! STEP TWO: If phantom power is not the issue, then it is a GAIN issue. FOH & Monitor Consoles all come with "trims/input gain" controls, and many also come with PADs. The tech should now how to use those when required. If not - you still have options that you can control at your Helix. Set the BIG volume to only control what is given to the AMP.... This will set the XLR outputs to FULL.... (stay with me... this provides a consistent signal to the FOH) If the XLR outs are too HOT they are likely set to LINE... instead, set them to "mic/instrument level" in global settings. That will lower them by about 12db. If you still need finer control over the level going to the FOH/Monitors.... try this (only works if you are not using the global EQ) Engage the Global EQ on the HELIX Set it to the XLR outputs only Leave all EQ settings flat.... you don't want to change your tone. Turn the LEVEL of the Global EQ down so it doesn't clip the input of the FOH/Monitor board. Somewhere between -6db and -12db should get the job done.

Dear Line6 Team, I am really missing a HX Edit app on iOS and the iPAD. I do not own a laptop anymore, just an iMac and an iPad. I really would appreciate the possibility to manage my presets on the iPad. I configure my Morningstar MC6 already with my iPAD. This works great. Are there any plans at Line6, to support iOS and iPAD in the future? Thanks Markus

The solution for me, as noted above by geppert, was turning up the Drive on Topology I (Classic American Clean). With the Drive turned up, Topology I is loud like all the others. Unlike the others, though, Drive doesn't add distortion or "overdrive" with Topology I (Classic American Clean). Prior to adjusting the Drive, I had all the volume problems with Topology I that others were mentioning, including LVM being louder than regular mode (but still not loud, by any means). Don't know if this worked for others or not - I post this only because adjusting the Drive setting didn't seem to be acknowledged by others following geppert's comment so I'm unsure if they tried it or not. Subsequent comments still focused on adjusting Volume, LVM, service centers, tubes, etc. (Perhaps some hints at this as a solution with the discussion of whether vintage Fender's have gain/drive/master volume - but not clear to me if others had tried adjust the Drive and succeeded or not). All worthwhile investigating, but for me simply adjusting the Drive worked to resolve all volume issues with the Classic American Clean model. UPDATE: Previously my assessment of Topology I being "loud like all the other topologies" when the Drive was turned up was based on my ears - a qualitative assessment only. I have subsequently measured the volume and can state more quantitatively that Topologies I, III, IV (AKA Classic American Clean, Class A Chime, Modern High-Gain) are indeed within a few decibels of each other when I follow the settings on the reference card which comes with the amp, with the important exception of maxing out the Drive on Topology I (which the reference card doesn't do). Topology II (British Crunch) is approximately 8 decibels louder than the other 3 topologies, but the actual decibels of all 4 topologies are still all pretty close as long Drive is turned up for Topology I. Note that I left the amp's Master volume and all guitar settings consistent, changing only the Topology and adjusting the Drive and Volume as per the reference card for each Topology.

Quick update. I filed a support ticket and they got back to me within a couple hours. They suggested I remove the knob cap and try pressing the shaft directly. Sure enough, that worked. Then after replacing the knob shaft, the knob itself is working as expected, all good! Perhaps the knob was pushed too far down on the shaft not leaving enough travel to engage the switch when pushed? In any case, its working now. Like I said, I am very impressed with the Helix ecosystem :) Thanks all for chiming in. Richard