bigolsparky

This could easily be resolved by Line 6 modeling a human ear.

When I posted my issue there, I got a response from Frank within minutes, and it was on a Sunday.

I somewhat consider myself a Helix Fanboy. When I was looking for solutions with a Helix issue, I did not get good information from this forum. The folks on this forum are defensive and they can be because they spend a lot of time here. It's their community. If you want real solutions for the Helix with accurate and intelligent commentary, you can go to TGP. I rarely suggest telling someone to go to TGP because there are way more opinions there than here, but they have at least one Line 6 employee who represents the company well and was a huge help for me. As far as the original post goes, the OP came looking for a fight and was obliged. While I was a bit surprised at the update and it's content, I can't really say that I was disappointed (I haven't even installed it yet.). With all that the Helix will currently do, I don't really see myself jonesing for more and different things when I haven't really scratched the surface with the unit's current capabilities.

I did reach out to Frank Ritchotte, on TGP and I have to admit, he is a class act. He was responding to forum posts on Saturday and Sunday and represents Line 6 very well. Based on his comments, units with the expression pedal issue will be covered beyond the terms of the normal warranty. He didn't exactly say how long but was very proactive in trying to resolve my issue. I will be replacing my LT with another LT and feel fairly confident that Line 6 will do the right thing.

This tells me that there is a design flaw with this unit that Line 6 has not addressed. If a replacement unit has the same failure, they have not fixed the issue. This also tells me that everyone who has an LT and uses the expression pedal will eventually have a failure. A tell-tale sign that your pedal is about to fail is stiffness, then it will free up and be very loose, then pop. Line 6 has a mess on their hands with this one.

The Pro warranty reflects immediate replacement, which is good since this is the only unit I use. Waiting for a replacement or repair would not resolve this issue in time for a performance. I believe you could be correct as far as Line 6 replacing the units with faulty pedals, but until LINE 6 actually says that, I am only relying on your opinion, and I don't believe I can hold you accountable for anything.

I am glad I got the pro warranty from GC. It was the first time I ever purchased one. (Warranty)

Add me to the list of pedal failures. I have owned mine for 18 months. It will be very hard for me to feel confident in getting another LT knowing that this issue exists or existed when seeing this thread pop up. Whether it is a design flaw or a manufacturing error, until I see an announcement from Line 6 regarding HOW they repaired the issue and WHAT the design flaw was, I can have no confidence in this product. This is their forum. If they are discussing it on other forums, why are they not discussing it on their own. I would appreciate a response from a Line 6 representative if this issue has been resolved. Otherwise I will be upgrading to something that is more reliable. This thread has been here for over a year with no response from Line 6 so anything reported on here by anyone other than Line 6 is hearsay. No-one other than Line 6 can be held accountable for latent defects in their product.

If you have active electronics and like a little extra thump on the low end, the Helix will distort badly as the additional low end overdrives the Helix. I have used it for a live gig but prefer my MarkBass Momark and 410 cab. They are fairly light and compact. I do love Helix for guitar though. If I used passive basses, I would certainly use the Helix.

At times when I am creating paths on the HelixLT, the "cursor" jumps back to the previous effect or block. This has been happening with some frequency lately and is very annoying. I am eventually able to add whatever it is I intended to add but sometimes the "jumping" may occur 3 or 4 times before I am able to add it. This is happening while using the "joystick" knob on the Helix.

I have pointed this out in a previous thread and it didn't get any attention from Line 6. One of the preamp models that is very quiet by comparison is the /13 preamp. In order to get parity with other models you would have to adjust the volume down considerably on those while maxing out the volume on the /13 model. Since this is not the way most people use the Helix, it must not get much consideration. I too consider this a flaw and think it should be corrected. Amp models and amp/cab models do not behave this way.

and kudos for that!!!

I was actually being facetious, but thanks for the manual reference. I will now know where to go if I ever in my life, use the looper on the Helix.

There's a looper on the Helix?