I know this has come up before but nothing I've tried has worked thus far. Just opened a support ticket with Line 6 but I figured I'd ask around in any case.
I've got an Window 7 PC and my Helix Floor is on 2.10.
A while ago, my Helix editor stopped reading my Helix via USB. I didn't think much of it at the time but I've got studio time booked in a month and a tour right after so I NEED my stuff up and running ASAP.
Message says "Helix Device not connected" and that's it. My Line 6 updater doesn't recognise it either.
My computer makes a sound when I disconnect and reconnect the Helix, so I know that SOMETHING is happening.
I've tried every USB port on my computer plus a hub and two different USB cables.
I also tried uninstalling and reinstalling the Helix software/updater.