meshubben

Yep, I don't mean it's a complicated operation, I'm just confused it's not that well documented in the release note, and quite a bit unexpected. We could easily imagine the upgrade progress doing the backup and restore by itself :) Not so strange for me. Upgrading my phone OS does not wipe all my contacts :) Thanks all for your previous help, I hope I can upgrade ASAP!

Thanks a lot for the confirmation regarding the backup. Avoiding the voodoo trick is even better. Thanks for mentioning this post. It's the first time I will update the helix (well second time, but I have updated right after purchase), I find it a bit confusing that the fact that updating the firmware erases all the custom configuration. It's not mentioned in the download page https://line6.com/software/index.html and not everybody crawls this forum. Some may have surprises...

I have not updated my helix LT because we are finishing a record session. But this post from @Digital_Igloo tends to say that upgraging the firmware restores absolutely all the custom configuration. Is this true ? I mean, do we really have to perform a FULL backup (not only patches), upgrade, then restore the backup ? What I would like is updating my helix LT from 2.92 to V3.00, without losing my patches, but updating the factory presets. So far, what I have understood is : - backup my custom patches / setlists - update HxEdit - Update the helix LT firmware from HxEdit - Press some voodoo knobs to restore the factory presets at start - Restore my patches/setlist backup. - done ? Is this ok ? Or do I really need a full system backup/restore ? Thanks by advance.

So I guess nobody encounters such problems ?

Hello, Looks like this has been somehow discussed here and there, but the tuner of my helix LT, after a long time ON, becomes unresponsive. It stays like stuck on Gb. I have changed the input to be guitar only, as someone on this forum suggested, but no luck. It has happened 4/5 times. The only fix is to reboot. Which is a PITA and scary for stage. I have read that a bug introduced in 2.90 caused input lag, but not much more. (and it had potentially been fixed) Am I the only one with this bug ? Thanks.

What was your problem ?

I don't get this, what is it supposed to fix ? The fact that the transmitter incorrectly reports the receiver capacity when it's plugged into the guitar ? @PierM "quickly" is maybe a bit overrated :)

We all hope for a firmware update, but line6 support told me there was none on track for the moment. @cruisinon2 I'm so sorry, instead of answering you, I clicked 'report post'.

Unfortunately, welcome on board :/ Line6 is very quiet about all those issues. No hope for an update for the next few days.

Hi all, I have not been table o follow those topics the last few days. Just an update from my support ticket last week or so. Well, I just give up with line 6 support. Once things go back to "normal" in Europe, I will send my transmitter back, and if lucky, I will sell it. It's just useless for me with such a poor battery life. As far as I can read, even fresh new G10T experience the same issue. It does not surprise me, as our units worked very well just before the firmware update. This firmware is just crappy, there's just nothing more to say. And relay G10 is definitely not something to recommend anymore.

I have asked line6 support the old firmware files, but they have refused my request. I have also asked if a firmware update is on the track, waiting for an answer at the moment.

ok thanks for reply. I don't really know what to do... I stay persuaded that replacing the transmitter will not have any effect in battery life. :(

@PierM Where have you bought yours ? I'd like a replacement too, but the support wants me to contact my reseller, which is closed for i-dont-know-how-long...

kudos to line6 for replacing your whole unit. I have only been told to contact my reseller. I suppose that's useless as your brand new unit has poor battery life too. Let's hope a firmware fix in the next weeks :(

@mxk116Welcome on board :(

If I could go out of my home and my shop was open, I would have sent it back some days ago :) The fact that yours works flawlessly (lucky you) is not more statistically relevant than ours don't. It should be easy to understand that this is frustrating :) I'm open to collaborate with line6 if they want my G10T to make further tests. Anyway, at this time, it's not usable. I'm a software developer, and I know how things can go wrong sometimes. But I know too how QA is important. Particularly when so much units are in the wild, and when there's a safety issue.

@phil_m Please Phil, it looks like you're really devoted to make us all feel like dumb. There's a serious problem with this firmware, let's be honest at least. How can you explain that just after the upgrade, the battery life drops from 8 hours to 2 hours for most of us HERE (I don't known all the 144k owners, I know...), and that some units are just bricked? I have bought my G10s on November 2019, so 4 months ago. It worked well with good battery life. And just after a firmware upgrade, it's just kind of useless. This unit is not that cheap, and we have bought it based on advertised specifications. So please, do not try to excuse line6 for this very poor firmware update. Because, it's a poor firmware update. I will send my unit back, once the covid-19 things are more relax. But for the moment, I am just very disappointed, and I just hope a firmware upgrade soon. I can live with 6 hours battery life for the sake of safety. 2 hours is just damn ridiculous. Also, I encourage everybody to open support tickets of course. I have opened one, and posted my answers here. I have opened another ticket today to get a firmware downgrade.

I'm just bored by this situation. Can some of you search on their hard drive if they have a file called "G10Tx_1_4.wuf" ? I want to downgrade.

My support ticket has been updated, as I have asked information about the diminished autonomy

ticket updated

So, just got an answer...

@Line6Tony What do you mean by new ? Are they just "old" hardware with latest firmware ? Is line6 aware of the the poor battery life with the latest firmware ?

So, support ticket open for me too, we'll see what's going on

@lungho, for safety you should upgrade. But let's be honest, this firmware makes the G10T quite useless, because ~2h autonomy is ridiculous.

Same here, updated due to the line6 recommendation, and now I have a hard time to keep the transmitter green more than 2 hours. Hope line6 will release a new firmware or will communicate on this issue, which is a show stopper for me to play live. I just LOVE my G10s. Now, I just can't trust it anymore :( If someone has news from support, please let us know. If someone has the old firmware, please share ! I want to rollback !