MiguelMarquez

If you had read all posts you'd know I did all of those things...

Refer to this thread. I had the same problem. I ended up returning the POD and getting a new one: http://line6.com/support/topic/8367-cant-install-drivers-for-pod-hd500x/page-2

Update on this problem: I got a new HD500x from the music store I had bought the first at. It was definitely the POD's fault. Perhaps the chip was damaged or corrupted, who knows. The new HD500x was recognized instantly, drivers were installed and updated in no time, and now I'm enjoying the device 100%. Thank you all for your help. Hopefully this thread will serve as a future reference for any user having the same problem I did.

Just checked the hardware ID's. I get the ID's a HD500 would have. Fuark. I can return it...I guess. lollipop this, guys. I'm returning this device.

Are you sure this program only deletes old and unused USB drivers?

Just unloaded WindowBlinds, reconnected the POD, yet nothing happened. Same problem as before. Something I noticed is that the "bus reported device description" in the device manager reads "HD500". Is there any way to change it?

It's indeed a laptop with Windows on it. I'm just using WindowBlinds.

I have tried using all three USB ports on my laptop, two of which are 2.0. Regarding the ESN number or rather the absence thereof...I wonder why that is... I don't have the CD with Windows 7 on it. What if I re-install the whole OS and then find out that the device had been guilty of all these issues all along?

How do I go about reflashing the firmware and/or doing a global reset? I did as you said. Kept the right arrow pushed down as I powered the unit. Pressed view when "Flash" was highlighted and now there is a P next to it. Same thing happens to SDram. What does it mean?

Update: I used the license manager to export a log file and here's what it says: ------------------------------------------------------------- - Line 6 License Manager started: Tue Jul 08 12:08:12 2014 ------------------------------------------------------------- Version: 1.07 Windows 7 Creating Camel system with timeout of: 60 Loading local config file: C:\Users\MMMM\AppData\Roaming\Line 6\MonkeyCore\default.cfg Attempting previous user login: UserID=443bf4669a254e054005d8cb130f1a66, name=miguelmarquez Scan devices request... Downloading config file: http://line6.com/dispatch/monkey.html?appid=2097217578&group=Customer&lang=en_US&page=defs&usid=025197270e2036fec2291ca3a887cad5 Detecting devices... Redirecting to: http://line6.com/getrelease?usid=025197270e2036fec2291ca3a887cad5&group=Customer&os=&nosoftware=1 Failed to get firmware version. Failed to get firmware ESN. Failed to get firmware ESN. Failed to get firmware version. Loading server XML Failed to open driver message service pipe. Failed to get DSP firmware version. Hardware communication error: 80007103 Created Monkey device: POD HD500 ...finished detecting devices. Check auth status request: 0 Checking computer authorization: 9F58A9C8536E00CE ... Scan devices request... ...finished checking computer authorization. Detecting devices... Failed to get firmware version. Failed to get firmware ESN. Failed to get firmware ESN. Failed to get firmware version. Failed to open driver message service pipe. Failed to get DSP firmware version. Hardware communication error: 80007103 Created Monkey device: POD HD500 ...finished detecting devices. Scan devices request... Detecting devices... Failed to get firmware version. Scan devices request... Failed to get firmware ESN. Failed to get firmware ESN. Failed to get firmware version. Scan devices request... Failed to open driver message service pipe. Failed to get DSP firmware version. Hardware communication error: 80007103 Created Monkey device: POD HD500 ...finished detecting devices. Detecting devices... Check auth status request: 0 Failed to get firmware version. Failed to get firmware ESN. Failed to get firmware ESN. Failed to get firmware version. Failed to open driver message service pipe. Failed to get DSP firmware version. Hardware communication error: 80007103 Created Monkey device: POD HD500 ...finished detecting devices. Detecting devices... Check auth status request: 0 Failed to get firmware version. Failed to get firmware ESN. Failed to get firmware ESN. Failed to get firmware version. Failed to open driver message service pipe. Failed to get DSP firmware version. Hardware communication error: 80007103 Created Monkey device: POD HD500 ...finished detecting devices. Checking computer authorization: 9F58A9C8536E00CE ... Check auth status request: 0 ...finished checking computer authorization. Checking computer authorization: 9F58A9C8536E00CE ... ...finished checking computer authorization. Checking computer authorization: 9F58A9C8536E00CE ... ...finished checking computer authorization. Scan devices request... Scan devices request... Detecting devices... Device not present ?!?! Device not present ?!?! ...finished detecting devices. Detecting devices... Device not present ?!?! Device not present ?!?! ...finished detecting devices ______ And here's some stuff Monkey says... Windows 7 Downloading config file: http://line6.com/dispatch/monkey.html?appid=2097217542&deviceid=4294967295&lang=en_US&os=Windows%207&page=releases Redirecting to: http://line6.com/getrelease?usid=&group=Customer&os=Windows 7 Loading server XML Creating Camel system with timeout of: 60 Previous app device found: connection=0 in= out= id=4294967295 Forcing MIDI product ID:1310725 ########################## Device: POD HD500X Attributes: Uses AC Power Using Forced Connection Supports Add-ons Has ESN Supports flash memory updates over USB USB Connection Info: None MIDI Connection Info: None ESN: 00000000 USB Firmware Version: 0.00 Comm Error: (Code 00000000) Success. ########################## Request error from packet: 0 Update button pressed. MessageBox: Title=Line 6 Monkey Msg=In order to download upgrades or activate purchases, you must login to your Line 6 user account. Registration check failed.! Login button pressed. Attempting user login: User=MiguelMarquez Scan for devices button pressed. Scan for devices button pressed. Forcing MIDI product ID:1310725 ########################## Device: POD HD500X Attributes: Uses AC Power Using Forced Connection Supports Add-ons Has ESN Supports flash memory updates over USB USB Connection Info: None MIDI Connection Info: None ESN: 00000000 USB Firmware Version: 0.00 Comm Error: (Code 00000000) Success. ########################## Pinging server... Update button pressed. Confirming Product registration: Product=1310725 Request error from packet: 2 Request error from packet: 3 Registration check failed.! Pinging server... Update button pressed. Confirming Product registration: Product=1310725 Request error from packet: 4 Starting Job: Downloading file. Downloading release from: http://line6.com/dispatch/monkey.html?action=direct&appid=2097217542&deviceid=1310725&page=download&releaseid=5598&usid=788ffc8a92184c04b752f4ee32d33afc Redirecting to: http://line6.com/getrelease?usid=788ffc8a92184c04b752f4ee32d33afc&rid=5598 Redirecting to: http://line6.com/data/r/0a0643894f7753b6afdf27524/application/octet-stream/Line%206%20Drivers%20v4.2.7.1%20Installer.exe Starting Auto run download: MessageBox: Title=Line 6 Monkey Msg=The Line 6 Monkey will now exit so the Drivers installation program can run. Monkey ended. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Try turning it on while pushing the down arrow button.

I downloaded Registry Workshop and did as you suggested. Did a clean installation of drivers, HD500x edit and Monkey, yet I'm getting the same results. L6 Monkey sees my HD500x as a HD500 and asks me to register it. That thing about showing hidden devices is something I had done yesterday.

If I knew anyone who has a HD500x I would have already done what you have in mind.

The next music store is 2 hours far from where I live...

Already tried running it in different compatibility modes.

I've used three (!) different USB cables now. All of them in excellent condition, so it's definitely not the cause of the problem. Two or three days ago I created a support ticket, yet from what I've heard, it is unlikely I'll get any help from Line6.

If by "fully" configuring it you mean authorizing my laptop, then yes, it's fully configured...: As to what appears when I try to connect to the HD500x by clicking on "connect to device". I first see a list with many L6 devices. Select the HD500x. And then I get this: I find it particularly surprising that L6 Monkey would claim the drivers for the HD500x haven't been installed, yet I am able to use the device in FL studio (for instance) to play and record. There's no latency or noise bursts whatsoever, both issues that could indicate the presence of conflicting drivers.

I tried the same procedure on a laptop with Windows XP installed on it. I had the same problems. Mind you, it's a 5-year-old laptop that's been with me through thick and tin. The installation process failed too, but now I know why (lack of signed drivers, bunch of registry problems, "ghost" entries in device manager). It's not the POD, as it works perfectly (haven't had any issues when using it). So now, fellow forumites, aware me on how to get L6 Monkey to connect to the HD500x? Or HD500x edit (which is more important to me). The drivers have been installed and I can record audio into the DAWs I use, but I want to start creating tones.

Bump. How do I got about getting L6 Monkey and HD500x edit to recognize the POD?

Get an AxeFx.

Just a modest proposal. If I were able to use my collection of IR's straight within my POD I wouldn't be considering purchasing an Axe FX II in the future. I feel like other L6 share this sentiment.

This is what I get when I load the same page with the drivers' description: It works. I can hear myself through my laptop's audio output and record into FL studio. I also got this other application to detect the device...yet there is an ESN conflict I can't seem to figure out: Yet I can't get Monkey to recognize the POD...nor HD500x edit :@

I have tried both. Update: I managed to assign drivers to the POD. It is now listed on the device manager. The problem is, L6 Monkey won't recognize it as a HD500x... http://i.imgur.com/87GXSE6.png

How can the USB port be faulty if the device is recognized? This is the third time I have this kind of problem with line 6 products...

I got the HD400 on the 28th of April and used it for about 3 weeks, before returning it days before the end of May. By the way, to which folder on Windows should the installers be installed? Some guy on Facebook claimed they should be installed to "system32". I attempted to change the destination folder for the drivers, yet all I got was an error message.