You should give them a call for assistance:
Call Line 6 Technical Support
If your issue involves using a computer, to help us better assist you, please complete your support profile.
The support team for US customers can be reached at 818-575-3600 (option 2), Mon-Fri 8am - 5 pm PST. Our busiest hours are from 11am to 2 pm.
The EU support team can be reached at +49 (0) 41013033XXX, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm CET.