moonshine2015

Checking Now

Yea done all that Dec 1st...re done again..and its the exact same v3.00 bundle ...Im beginning to realise that other members online say its possibly hardware...Being a B Stock model raises more awareness for me...Its under warranty and ive shared...Im happy to get it repaired if needs be. John

Ive went to the web site where i purchased my Helix...The same B Stock model is still for sale...Maybe its been a shop demo/ who knows...Just love thw Rack and want it repaired if thats the issue. Thanks again. https://www.pmtonline.co.uk/catalogsearch/result/?q=helix+rack

I totally agree on what you have said...The model ive purchased was B Stock...and i got some money off... www.pmtonline.co.uk Spoke to staff etc..and the assured me it has a scuff etc.. When i recieved there was NO scuff marks...But since ive learned that this could have been in a store for an unknow period of time, who know what use its actually had..I recon its hardware...as its been purchase as a gift...but it reconned id open and do the update, has used myself for a few hours etc...no probs but Joystick was only new to me in how it worked..i do remeber clicking on it and it opens menus to stuff ( multifunctional) so didnt see any issues 2-3 weeks ago, when ive recently opened to do update Version 3.0 update...i noticed later that the jog/joystick didnt work properly...ie scroll thru parameters and do other normal functions...it does still click thru blocks up and downwards ok...Hope this helps. And yea be more than happy for the company that sold me this online..to have it picked up and fixed under my statutory warranty & guarantee. John Russell

Im beginning to think its Harware / I cant really see the Software controlling a physical switch...But Hey!! Its under warranty and to be quite honest im not happy with the dealer who has sold this to me if this is the case..Thanks for your interest Pier M Im happy to share my woes to find out by other users , although it seems somefolks out there get a bit uptight...no mention any names. its my purchase and if i wish to shere the isses i will. The more these issues are shown for others the better.

also done these all apart from the re-flash, dont understand

already asked how this is done..also done the factory re set and sent you the reply, or thought i had. cheers buddy

Rack..How do i check the diagnostics? brand new machine and im doing this? Im under warranty...fingers crossed. Thanks for the ideas for fixes,

Done the 5/6 Full reset..on rack.....Got all the tones i had (v3) update, still no sign of Jog/ Wheel Fix Ive been at it the whole day...May do another tomorrow with ver 3 re install...

Ive purchased a B Model, you recon i should call the company i purchased this from...its workd tho until the update version 3.

Not sure how to get 2.80 back in...Looking on HD now. Up for trying anything.. Already logged a ticket an hour ago Thanks for the help Buddy appreciated

Ill try this now i have the chance...i re installed v3 again...but jogwheel/stick the same and ive lost 60% presets i painstaikinly put in last night..or they just have no sound, then some do nightmare, even gave my Pod XT to a friend !!!

Anyone had issues with the Helix Rack v3 uptaed last night (Dec1st 2020 ) Now the jog when cant access the menus screens or allow scrolling to parameters... ive already got 6 posts all over this Forum...getting nowhere...Its been working great until Version 3 update, ive saw similar complaints going way back also of a similar nature. Jono PS Should i try to re install v 2.80 and if so do i just download and install over v 3?? Thanks Not seeing any moderators picking up on this problem much for myself only had the rack 3 weeks as a gift for xmas.

I know it’s an old post...I think this is software/ firmware, not hardware.

Not a happy Line 6 customer. only had new Rack 3 weeks and done update Dec 1st 2020. Now I have NO CONTROL on JOG WHEEL for pressing or scrolling to parameters / menu etc.. how do I report a ticket please??

Going into the settings to change them doesn’t work, since I updated my Rack last night (Dec1st 2020 v 3) my Jog wheel does NOT function for scrolling or Clicking into parameters. not happy with this happening , only had 3 hours use from this Rack since purchase 3 weeks ago.

I’ve tried the FIX just there...(VER 3) nothing happens at all when you switch from MODEL to SELECTION at all...it’s actually a DUAL function as normally u can scroll thru parameters apart from double clicking Jog Wheel...non of these now work. im afraid if this feature ain’t fixed mine is gonna be returned ASAP...(under warranty)....really brilliant feature. What a shame it’s faulty, hope it’s a bug in the update.

I’ve just done the update to ver 3.0 tonight and I’ve noticed I cannot use my joystick either...if I wish to change parameters normally I would click on a block and turn joystick wheel also, this now does NOT do anything...hope line 6 can fix this issue. Only just purchased recently. P.S. Two functions do NOT work with joystick...scrolling thru parameters if a block is entered, and no double tap to open the menu either. Jono i expect there will be a fix tho.....it’s happened tonight (Dec 1st 2020) All was fine with 2.8

I’d love to have a s to the editor wether my new Helix Rack is off or On, sometimes more so when off...for re organising etc...cleaning up/ lots of use here... anyone had issues with logging in? I’ve registered 3 previous products prior to the new Rack I’ve just registered, and due to log in hic ups, my status only now shows an old account with now previous gear added....just my latest. PS: is it in my interest to close all accounts and start again, or be happy I’ve actually logged in...my other prob is my Amplify I can’t seem to log into this.