Phil
Again, thanks for taking the time to response and whilst you're an Uber Guru you're still not a line6 official. I never said they mis-represented anything but as I said (and I've no idea what the situation is in the US) over here if you buy something and it doesn't work you get your money back, I'm not making it up. It's the law. There's no provision for 'well if you buy this as well then it'll work, or if you re-wire your existing kit it'll work'. It has to do what it says it will.
But as they've said there IS and issue and they know what that issue there is a clear design flaw in the product. Don't get me wrong I'm a line 6 fan, in fact I've got more of their gear than you have, I just don't have the time spend doing loads of posts. If there's an adapter than may be needed to make it work on ANY guitar then it should be in the box or at the very least a voucher that states if you have this issue then you get one free of charge.
It's not like I've got a weird exotic off the wall guitar. My son built an electric guitar. Would I expect them to know if it works with that. Of course not. But it's a strat with active electronics onboard. Should they know whether it'll work or not. Yes they should.
I guess we'll have to agree to disagree on this one.
Cheers
David