Hi!
Yesterday I tried to update my floor Helix to 2.82. I updated my L6 Updater, downloaded the 2.82 file, and hooked up the usb. Everything went as it should until the Helix went through the reboot. I got the "Boot Failure. Entered Update Mode" message with the scrolling helix and red load line moving left to right and then stopping at the far right. There is a :-3 in the upper left (see pics)
I spent the rest of the afternoon on the Google looking for fixes. I found different things to try...different usb cables, different usb ports, etc. I even tried a different computer.
I also tried the b6/b12 safe boot and all I get is "Entered Update Mode" message, but just the message (see pic). I even tried the b5/b6 global reset and it reverts back to the "Boot Failure" message.
The problem as I can see it is this: L6 Updater doesn't recognize the Helix is there in order for me to do anything to it. Windows does, as it makes the audio alert when I plug the cable in.
I'm at a loss at this point. HELP!