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Showing results for tags 'service center'.
Found 2 results
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Amazing repair work. I sent my Helix to Line 6 So. Cal. on a RMA. They received it early on the 12th of August and I just got it back this morning around 9:30am Pacific. I then uploaded 25 IRs and 4 User setlists; not all the setlists are at 100% so maybe 120 presets all together. And I did install the setlists not the individual presets just for the heck of it. Then I overwrote several of the presets with other presets as a test. Before I sent it in I could recreate my issue repeatedly. After stress testing it and doing everything I could to recreate the issue there was not one hiccup other then the rebuilding presets the first time I restarted the unit after loading my presets. Other than that I have had several hours of trouble free performance. But there is more! The reverb and echo FX blocks I use are ... "WOW" ... crystal, more pronounced, and almost sound like higher then high fidelity components got installed. I am now toning down my reverb and echo FX blocks as well as reducing the gain to below 0.0 on my normal global EQ setting. Playing a Fair this Thursday. Can't wait Thank you to Line 6 repair Dennis
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I'm having an issue with my JTV69 where the signal is clipping when I play it really hard. It's most noticeable on the 3rd and 4th strings. I noticed it when using the VDI cable and it seemed like using the 1/4" it wasn't happening. But I noticed that when the alternate tuning knob is enabled it's happening regardless of how the guitar is connected. I've tried it into multiple sources (HD500, regular amp, Guitar Rig), and I have a JTV59 that doesn't do this. So I've isolated it to a problem with the JTV69. So I dropped it off at the Guitar Center where I bought it, it's about 4 months old so should still be under warranty. I thought to check on Line 6's site today and noticed that Guitar Center isn't listed as a service center in my area. Their tech hasn't looked at it yet so they haven't contacted me one way or the other yet. I just don't want it to sit there for a few weeks to be told that they don't even do service work for JTV's. Anyway, that's a very long way to ask a short question: Does anyone know if Guitar Center can actually work on JTV's or should I have just contacted Line 6 directly?
