jimistheman Posted March 13, 2016 Share Posted March 13, 2016 Hello, I'm having an issue where the Line 6 Updater can "see" my Helix floorboard, but not my Helix rack. My floorboard is bricked at the moment (see my other posts), so I thought I would go ahead and up my rack. Is this something simple? Is it driver related? Has anyone else experienced this, or do I need to open a ticket with support? Thanks!!! Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 13, 2016 Share Posted March 13, 2016 Try using different USB ports on your computer, and if possible try another computer. If those efforts fail then yes open a support ticket. Quote Link to comment Share on other sites More sharing options...
spikey Posted March 13, 2016 Share Posted March 13, 2016 My GOD you the floorboard "and" the rack too!?!? Lucky booger... Quote Link to comment Share on other sites More sharing options...
jimistheman Posted March 13, 2016 Author Share Posted March 13, 2016 Thanks Guys. I have tried different USB ports, uninstalling and then reinstalling the Helix app (and then plugging in the Helix rack first before the floorboard, but in each case my machine can't seem to "see" the rack through Helix Updater--though it always sees the floorboard). I will open a ticket with support. Thanks for the quick responses. Quote Link to comment Share on other sites More sharing options...
spikey Posted March 13, 2016 Share Posted March 13, 2016 Can u connect to the rack with the floor unit USB completely disconnected? Quote Link to comment Share on other sites More sharing options...
jimistheman Posted March 13, 2016 Author Share Posted March 13, 2016 Hey Spikey--if 8 understand your question--no. I have two USB ports on the front of my PC. One USB port works for the floorboard; the same port will not work for the Rack. The other USB port will not work for the Rack either. Hope this helps,,and thanks for all the advice. Quote Link to comment Share on other sites More sharing options...
RRMark Posted March 14, 2016 Share Posted March 14, 2016 I have seen elsewhere that front usb ports can be hub like, so ideally connect to the back. Though I see the floor unit works so....? Quote Link to comment Share on other sites More sharing options...
jimistheman Posted March 15, 2016 Author Share Posted March 15, 2016 I was able to work through this with the help of Line 6 support, and using a different PC. Looks like I have some sort of weird issue with my main pc. Using another laptop everything worked great! Quote Link to comment Share on other sites More sharing options...
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