bshaw92 Posted September 29, 2016 Share Posted September 29, 2016 Just wanting to throw a little praise toward support. Sent my Helix back Monday for a fix.....received it this morning. Can't ask for much better than that. 1 Quote Link to comment Share on other sites More sharing options...
spikey Posted September 29, 2016 Share Posted September 29, 2016 +1 Quote Link to comment Share on other sites More sharing options...
rvroberts Posted September 30, 2016 Share Posted September 30, 2016 Think that might depend on where in the world you are!! Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted September 30, 2016 Share Posted September 30, 2016 Just wanting to throw a little praise toward support. Sent my Helix back Monday for a fix.....received it this morning. Can't ask for much better than that. That is awesome support. What did they fix? Quote Link to comment Share on other sites More sharing options...
bshaw92 Posted September 30, 2016 Author Share Posted September 30, 2016 My 4th scribble screen on the top row went goofy. Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted September 30, 2016 Share Posted September 30, 2016 I had a six day turnaround from pickup to getting my repaired unit back in my hands. I have to say that I have not received the level of service and support that I got from line 6 from any company I have ever done business with. They were amazing! -Max 1 Quote Link to comment Share on other sites More sharing options...
Lachdanan0121 Posted October 1, 2016 Share Posted October 1, 2016 I had a six day turnaround from pickup to getting my repaired unit back in my hands. I have to say that I have not received the level of service and support that I got from line 6 from any company I have ever done business with. They were amazing! -Max Nice. I have had some decent support from various places. Amazon, SweetWater, even Kurt at Rondo Guitars... to name a few. Though the place that I have received the best level of service and support is with Image Line. All that said a total turn around of 6 days of getting your repaired unit back in your hands is pretty impressive. Especially compared to the efforts of having my xbox 360 sent off. (several times) Once it took over 2 months to get one back. Although the demand for that product/repair is much much higher than Helix, so I can see how that may affect that. It is refreshing, and relieving to read these posts about the great level of service people are getting from Line 6 with their Helix investment. Quote Link to comment Share on other sites More sharing options...
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