Quick note about updating

[phil_m]

Just writing this because I've seen this come up a few times here and on Facebook now... When doing the update, you actually don't need to download the newest version of updater, at least not directly. Just download the application called "Helix". This download includes the latest Updater file and will re-install that along with the Helix editor application.

[duncann]

The application called "Helix" also includes the drivers, which are necessary for everything else to work.

[silverhead]

... and you don't need to download the actual firmware. Run the Line 6 Updater program to install the firmware.

[HonestOpinion]

No doubt this is where a lot of people go wrong. They update the firmware using their current version of the Updater without downloading the Helix app first which, as has been pointed out, has the latest versions of the Editor, Updater, and driver. Ideally each version of the Updater should check to see if you have the matching driver and Editor on your computer before allowing you to upgrade to the latest firmware. That would prevent a lot of the firmware/software mismatches that have caused many users' update issues. Line6 says they are working on changing the upgrade process for 2017 so that the process will become more bullet-proof. Until then, you best bet is following the release notes to the letter and reading the forum for tips on the upgrade process. Preaching to the choir here, I know.

[zooey]

Really I think this comes down to the clarity, or lack thereof, of the downloads page. Yes they want to make sure everyone reads the instructions, but the actual download link for the thing you probably want gets lost in a sea of huge type, and the alternative items you might want but probably don't should be tucked away and labeled as such.