Satch111 Posted April 20, 2017 Share Posted April 20, 2017 Hi I'm a complete newbie with Line 6 equipment so please excuse my ignorance. I've just purchased a Helix LT . It has version 2.12 firmware so it presumably needs updating to 2.20. What software do I need to download to my PC (Win 7) in order to do the upgrade? Do I need to save the factory presets or do you get updated presets with 2.20? How exactly do I do the upgrade? Sorry....told you I was a newbie! Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted April 20, 2017 Share Posted April 20, 2017 Hi Satch, and welcome! There is a pinned thread at the top of this forum titled "Latest Helix Firmware". It contains the relevant links and detailed instructions. Good luck and enjoy! Quote Link to comment Share on other sites More sharing options...
Satch111 Posted April 20, 2017 Author Share Posted April 20, 2017 Thanks for that. I presume I don't need to back anything up as I have got no custom presets or IRs? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted April 20, 2017 Share Posted April 20, 2017 .... I presume I don't need to back anything up as I have got no custom presets or IRs? No need to back anything up yet if you don't have any presets or IRs you need to save. You may want to take note of your global settings. 1 Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted April 20, 2017 Share Posted April 20, 2017 The factory presets change from update to update, appearing and disappearing, so if you are particularly fond of any of those specifically you may opt to back them up. Otherwise, if you don't have IRs or presets of your own then you are correct, no backups necessary. Do note that your global settings will not transfer, so if you've done any tinkering in there that you want to preserve then make sure to take some notes. 1 Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted April 20, 2017 Share Posted April 20, 2017 Some have reported better results when using Chrome Browser than Windows Explorer Browser. If you have Chrome, give it a try. Also be sure to use a main USB port, not a remote nor hub USB port. Quote Link to comment Share on other sites More sharing options...
Satch111 Posted April 20, 2017 Author Share Posted April 20, 2017 Thanks both of you for your help. I haven't tinkered with anything yet! I just thought it best to do the firmware update first. Cheers Quote Link to comment Share on other sites More sharing options...
Satch111 Posted April 20, 2017 Author Share Posted April 20, 2017 Some have reported better results when using Chrome Browser than Windows Explorer Browser. If you have Chrome, give it a try. Also be sure to use a main USB port, not a remote nor hub USB port. Thanks for the advice. I do use Chrome so hopefully all will go well! Quote Link to comment Share on other sites More sharing options...
pwrchrd449 Posted May 13, 2017 Share Posted May 13, 2017 How does one backup presets? Quote Link to comment Share on other sites More sharing options...
silverhead Posted May 13, 2017 Share Posted May 13, 2017 How does one backup presets? You need to use the Helix editor/app - the version that is compatible with the firmware installed on your Helix device. For instance if you are running the latest firmware v2.21 you need to use the Helix editor v2.21. Using the editor's Export function you can backup individual presets, setlists, or the entire bundle (least useful imho). You can find th editor/app by selecting Helix in the middle (software) field of the download page. Quote Link to comment Share on other sites More sharing options...
pwrchrd449 Posted May 13, 2017 Share Posted May 13, 2017 I've done that .( beta version 1.10) When I click on it it just reinstalls again . doesn't open ! What am I doing wrong? Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted May 13, 2017 Share Posted May 13, 2017 I've done that .( beta version 1.10) When I click on it it just reinstalls again . doesn't open ! What am I doing wrong? What are you clicking on? The Helix Icon on your desktop??? Quote Link to comment Share on other sites More sharing options...
pwrchrd449 Posted May 13, 2017 Share Posted May 13, 2017 Yes ! Quote Link to comment Share on other sites More sharing options...
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