DunedinDragon Posted May 12, 2017 Share Posted May 12, 2017 I mentioned the other day that the z-axis on my unit went out. As it turns out in looking up my purchase date I got it on 5/17/16...so just under a year!! Whew!!! So I got the ticket opened and will be sending it back and celebrated by ordering a second unit that I can use while it's in for repair at L6. Once it returns one of them will be permanently attached to my recording system and be a backup. I could have sworn I had it longer than that, but I sure am glad I didn't!!!! Sometimes things just work out....... Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 12, 2017 Share Posted May 12, 2017 :) Quote Link to comment Share on other sites More sharing options...
talwilkins Posted May 13, 2017 Share Posted May 13, 2017 My Helix has a broken Page button. I had it for 1,5 year now. Then I just discovered that BAX Shop give a standard 3 year guaranty! I'm a happy camper! Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted May 13, 2017 Share Posted May 13, 2017 DiD: Awesome discovery! Even if your Helix were beyond the original 1 year warranty, I would have been more surprised if Line 6 did not cover the repair! Plus, I'm sure they'll be delighted to learn you bought another as a backup! Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted May 13, 2017 Author Share Posted May 13, 2017 DiD: Awesome discovery! Even if your Helix were beyond the original 1 year warranty, I would have been more surprised if Line 6 did not cover the repair! Plus, I'm sure they'll be delighted to learn you bought another as a backup! Yeah, they actually told me they aren't too picky about going beyond a year if it's within reason. But I'm hoping with all of the problems they've had with the joystick and with the microphone input burning out (which mine has also) they've come up with a procedure or better components to make these common problems a bit more dependable. At least now, I won't be quite so frantic if one breaks...I got a backup!!!! (y) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.