shawnt113 Posted July 14, 2017 Share Posted July 14, 2017 I bought a Helix Lt from Sweetwater, was a little concerned when the box had a slip of paper stating "this box was carefully opened and inspected by a sweetwater service professional". I hooked it up for the first time last night, it started the boot process then said rebuilding presets, it got hung on preset 898 for about 5 minutes. I rebooted it and the red/green lights over the expression pedal came on, stayed on and nothing else happened. The LCD screen never came on. I found the restore steps on L6 so I tried global reset, left it on for about 10 minutes in the screen that says will restore presets, IRs etc... restarted it, again, nothing. One time it did boot up I got to play through the first preset, but as soon as I changed preset no sound, the tuner wouldn't even read an input. I made sure the input of the tuner, and the input block both were set to guitar, not multi, not Variax or anything else. Through the course of the night I reinstalled the most current FW, the previous FW and most current again, being a Fractal user I am well aware of corrupted/bad FW installs. All of this was to no avail. Each time the updater would say that the unit would reboot, and each time it would get stuck on the red/green lights above the expression pedal staying lit and no LCD screen. I went to bed frustrated, this morning it booted fine, still no signal, tried to reboot, got the red/green no LCD and the second time got the LCD with the moving helix symbol and nothing, giving up after 5 or more minutes of waiting. Needless to say I cant use it for may gigs this weekend and it's going back but my concern is, how reliable is this unit going to be? When I couple that with the fact that L6 just extended the Helix Warranty that makes me wonder if there are known issues with the unit. Whats you guys opinions/experience in this? Quote Link to comment Share on other sites More sharing options...
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