rd2rk Posted October 28, 2017 Share Posted October 28, 2017 It was working, I went to dinner, then it wasn't! Looks just like it's alive, all other functions, lights, display, normal, but no output. No headphones, 1/4", XLR, USB (audio to DAW), NOTHING! Of course, there's no way to know what's happening on the input side, but nothing from the Guitar or AUX In, no returns, no MIC. The signal chain up to the Helix is fine, plugged direct to powered speakers, no problem there. I did ALL the resets (after I backed everything up, which would seem to indicate that USB is OK), the resets did nada. I fear my Helix is dead. Before I call support (OF COURSE IT'S THE WEEKEND!), have I missed anything? UPDATE! After I sent the previous, I'm busy cleaning up, suddenly it comes back to life - at full volume screaming feedback terrify the neighbors level. I run and turn it down, seems to be working again. NOT OK! Don't need that kind of mysterious intermittent grief! Anybody got any ideas? Quote Link to comment Share on other sites More sharing options...
GenoBluzGtr Posted October 28, 2017 Share Posted October 28, 2017 was it plugged into your computer (via usb with editor open) at the time? I've had a freeze-up occur twice now if I plugged in AFTER opening the editor and when the computer went into 'sleep mode', it caused a freeze on the Helix. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 28, 2017 Author Share Posted October 28, 2017 Yes, but sleep mode is disabled on my computer. It didn't actually freeze, just stopped outputting sound. Quote Link to comment Share on other sites More sharing options...
spikey Posted October 29, 2017 Share Posted October 29, 2017 Ive left mine on for hours and not seen this issue. Was it by chance overly hot or cold where it was at the time? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 29, 2017 Author Share Posted October 29, 2017 Nope. Sitting there in the comfort of my living room. I've had this box for over a year, never been out of the house, plugged into a quality UPS with AVR. It totally froze up ONCE, a simple reboot solved the problem. This is totally baffling. Not a freeze, just stopped making sound. All reset procedures failed, then after a while, it just started working again. I restored my presets and I've been rebuilding my IR list (numbering as I go this time!), and it's been working all day. Sunspots? Gremlins? Dunno, it's unsettling in it's seeming randomness. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted October 29, 2017 Share Posted October 29, 2017 Did you happen to have it on a preset with a Mesa Boogie amp model, with the amp bass setting at zero? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 29, 2017 Author Share Posted October 29, 2017 Did you happen to have it on a preset with a Mesa Boogie amp model, with the amp bass setting at zero? Gotta say I don't remember on that one, but I know I don't have any presets with the amp's bass set at zero. Is that a known bug? Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted October 30, 2017 Share Posted October 30, 2017 Gotta say I don't remember on that one, but I know I don't have any presets with the amp's bass set at zero. Is that a known bug? Yes, that is a known bug. Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted October 30, 2017 Share Posted October 30, 2017 Gotta say I don't remember on that one, but I know I don't have any presets with the amp's bass set at zero. Is that a known bug? Not what you had. A simple preset change would reset the bug and audio would work again, until the bug slowly came back. Quote Link to comment Share on other sites More sharing options...
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