Firmware update snapshot issue

[Bovine]

Hi all,

 

I have discovered that after updating my Helix to 2.50, when I change snapshots my external amp channel is no longer changing. 

 

I have two different external amps I use depending on what is required with a separate setlist set up for which amp I am using and the fault is common on both setups.

 

The light ring around the appropriate footswitch lights up, but the relay doesn't appear to trigger. It works if I turn the assigned footswitch off and back on again and have tried reconfiguring the snapshot with no luck.

 

I have reset the unit and reinstalled my back up with the same result. So far the only fix I have found was to reinstall V2.30 firmware so the problem seems to be in the latest update.

 

Anyone else experiencing this issue?

 

I would love to get this working as I have a song that requires the Seeker and voice box effects which are only available in the latest update.

 

Thanks

Steve

[phil_m]

This is known bug and will be fixed shortly.

[VirtualGuitars]

V2.52 is supposed to have fixed this. It came out yesterday, but has been pulled temporarily.

[Bovine]

Thanks, I look forward to the upcoming update.

[cms1620]

Its completely jacked mine up even when i go back to previous up date my snapshots only blink. When you select them the small screens go blank.

[phil_m]

Its completely jacked mine up even when i go back to previous up date my snapshots only blink. When you select them the small screens go blank.

 

This sounds like there's simply a Global Setting that changed. If you go to Global Settings>Footswitches, under Knob 4, you'll see Snapshot Mode Switches". If that's set to "Auto Return" it will do what you're describing. It goes back to Stomp Mode automatically after you select a snapshot. Set it to "Manual Return" if you want to remain in Snapshot Mode after selecting a snapshot. If your scribble strips are blank in Stomp Mode, it simply means you haven't assigned anything to them.