Helix LT flawed chassis (breaking the exp pedal)

[assman]

Greetings, y'all.

Greetings, y'all!
I've seen several threads of people breaking their exp pedal on helix LT, some even broke two in a row. And I've seen some one referring to an official statement that it is not an inherent design flaw rather than just a manufactoring one (they say, one metal press did not work properly, or something like that). If it really is just one press, and it really was fixed there should be an information on what units can have this issue and what units can not, based on their s/n and/or manufactoring date.
Can I haz it pweees? Ya know, so i can avoid defected ones.
Yeah, i know, their awesome customer service will send me new unit, if i ever break one. But here's the catch: i'm not gonna contact local official dealer, because they charge almost twice the price (like 1800$ for LT or so, lol), so i'm going to some unofficial pushers who charge an adequate amount of 1000$. And here's more: I don't trust our postal service, because they can easily loose a package, especially if it's the expensive one, so i can't bank on having my replacement straight from Line6 in case anything happens.
 

[cruisinon2]

56 minutes ago, assman said:

Greetings, y'all.

Greetings, y'all!
I've seen several threads of people breaking their exp pedal on helix LT, some even broke two in a row. And I've seen some one referring to an official statement that it is not an inherent design flaw rather than just a manufactoring one (they say, one metal press did not work properly, or something like that). If it really is just one press, and it really was fixed there should be an information on what units can have this issue and what units can not, based on their s/n and/or manufactoring date.
Can I haz it pweees? Ya know, so i can avoid defected ones.
Yeah, i know, their awesome customer service will send me new unit, if i ever break one. But here's the catch: i'm not gonna contact local official dealer, because they charge almost twice the price (like 1800$ for LT or so, lol), so i'm going to some unofficial pushers who charge an adequate amount of 1000$. And here's more: I don't trust our postal service, because they can easily loose a package, especially if it's the expensive one, so i can't bank on having my replacement straight from Line6 in case anything happens.
 

 

In the first place, this is a user forum... nobody here has access to that level of insider info. And second, it's highly unlikely that anybody from L6 would divulge that information anyway, even if you contacted them directly...you might get lucky, but generally they tend to be tight-lipped about the time of day. What is certain, is that nobody official will answer that question in here. 

 

On an unrelated note, I wish you the best of luck navigating the realm of corrupt  "retail" and postal establishments that evidently festoon the landscape in which you reside...may you get a better price from the guy driving the truck that your LT eventually falls off of... lmao ;)

[DunedinDragon]

Better than going to an unofficial pusher who charge $1000, maybe you should try the official ones with the official price....like Sweetwater or Musician's Friend.  I'm assuming since you found your way to this forum, you likely have internet access I'm betting...  ;)

 

[jbuhajla]

If you have an issue with yours, open a support ticket with Line 6 and they will take care of it directly, including how the unit ships back and forth to their facility. 

[cruisinon2]

 

1 hour ago, DunedinDragon said:

Better than going to an unofficial pusher who charge $1000, maybe you should try the official ones with the official price....like Sweetwater or Musician's Friend.  I'm assuming since you found your way to this forum, you likely have internet access I'm betting...  ;)

 

 

You don't think his local wise guy will honor the factory warranty? 

 

Ye, of little faith...;)