Nandocaster Posted June 13, 2018 Share Posted June 13, 2018 Hi everyone! I have an out of warranty Helix that some time ago started to bulling me with a footswitch that when i press it... it's like pressing twice. It's the same Footswitch that allow you to start or stop a loop (obviously in the loop block). The cons of this are obvious: Do you want to stop the loop? Nope, it will not. Do you want to engage the booster? Nope! not this time buddy... So i was thinking in cleaning it with electronic cleaner spray (I don't know if it spells like that) but i don't know if i can break the led, the touch sensitive, clean without opening the back or if i should do it! So please, smart people o Line6 community... You are my last hope! Cheers! Quote Link to comment Share on other sites More sharing options...
rd2rk Posted June 13, 2018 Share Posted June 13, 2018 Have you tried contacting support? Even out of warranty, I'm sure they would at least be able to answer your question. Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 13, 2018 Share Posted June 13, 2018 I would try just hitting a bunch of times before you do anything else. The footswitches are self-cleaning, so if there's some sort of debris in there causing problems, you may be able to get it out. If that doesn't work, I'd open up a support ticket before opening it up yourself. Even though your Helix is out of warranty, they may still help you out. Quote Link to comment Share on other sites More sharing options...
jerhon Posted June 13, 2018 Share Posted June 13, 2018 I have the same problem. I wish they would put some sort of configurable setting in the firmware so it ignores switches too close together in time. I am also out of my warranty window. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted June 14, 2018 Share Posted June 14, 2018 2 hours ago, jerhon said: I have the same problem. I wish they would put some sort of configurable setting in the firmware so it ignores switches too close together in time. I am also out of my warranty window. What did support say when you contacted them? Quote Link to comment Share on other sites More sharing options...
Nandocaster Posted June 15, 2018 Author Share Posted June 15, 2018 What support, line6 ones or the line6's certifyed workshop? because this one says that send it to them and pay the repair and maybe i can do something to earn 160€! Quote Link to comment Share on other sites More sharing options...
rd2rk Posted June 15, 2018 Share Posted June 15, 2018 5 hours ago, Nandocaster said: What support, line6 ones or the line6's certifyed workshop? because this one says that send it to them and pay the repair and maybe i can do something to earn 160€! ?????? Must be a language barrier thing, I've no idea what that meant...... Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 15, 2018 Share Posted June 15, 2018 5 hours ago, Nandocaster said: What support, line6 ones or the line6's certifyed workshop? because this one says that send it to them and pay the repair and maybe i can do something to earn 160€! Open up a support ticket: https://line6.com/support/tickets/add.html Quote Link to comment Share on other sites More sharing options...
Nandocaster Posted June 18, 2018 Author Share Posted June 18, 2018 On 6/15/2018 at 5:42 PM, rd2rk said: ?????? Must be a language barrier thing, I've no idea what that meant...... Sorry about that mate, it's hard to type in a foreign language when you are almost crying hahaha. =P On 6/15/2018 at 5:47 PM, phil_m said: Open up a support ticket: https://line6.com/support/tickets/add.html Thank you Phil, i have just send the ticket, waiting for what happens. Quote Link to comment Share on other sites More sharing options...
jerhon Posted June 20, 2018 Share Posted June 20, 2018 @rd2rk I never opened one, I assumed since I'm out of warranty, I won't have much luck. I'm using snapshots now most of the time, and so the issues aren't as big deal there. If I do ever go into to stomp mode though, it's a pain on a few footswitches. I just have to be careful where I program things then. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted June 20, 2018 Share Posted June 20, 2018 9 minutes ago, jerhon said: @rd2rk I never opened one, I assumed since I'm out of warranty, I won't have much luck. Try opening a ticket, maybe you might be pleasantly surprised! Quote Link to comment Share on other sites More sharing options...
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