Pod X3 Not Being Recognized (win7)

[mjkj98]

Hey,

 

Just bought a POD X3 Live from a friend, he said his POD worked with the Monkey program.

 

 

I have tried just about everything, but windows 7 doesn't recognize the pod, and Line6 monkey/gearbox say its not plugged in.

 

Do I have to put the device in usb mode or something, what am I doing wrong. I really don't want to have to get my money back from this guy, this device is pretty cool...

 

Thanks, godbless.

 

Device: POD X3 LIVE

OS: WIN7 64 BIT

CPU: I5 3570 (3.8GHZ)

GPU: HD 7750

RAM: 8GB 1600MHZ

HD: 500GB, 250GB, 160GB

 

 

[silverhead]

Have you registered your X3 device to your Line 6 account? Go here while logged into your account:

http://line6.com/account/registergear/

 

Have you downloaded and installed the driver? Run Line 6 Monkey, select Pod X3 Live as the device, and follow Monkey's instructions to install the driver. Pay particular attention to when you should disconnect/reconnect the device.

[mjkj98]

1. I bought it used, there is no serial on the back. I contacted my friend regarding the following questions.

 

     A. Had you registered your device?

     B. Do you have the serial number?

     C. Had your device worked with LINE6 MONKEY?

 

2. Do I have to register the device for it to work?

 

3. I tried installing the drivers w/o actually hooking up the device, on three machines now, none of the computers recognize the device. Windows update says it can't find anything, after I installed the 4.x.x.x drivers.

 

4. I am now trying it within a virtual machine on my desktop, running windows XP I'll let you know how that goes.

 

And dude, yes I've downloaded the monkey/drivers... I have a little bit of common sense... :) Thanks though.

[silverhead]

1. No serial #? Really?? That makes me suspicious that your device may have been stolen at some time in the past and made untraceable. I'm afraid all bets are off in terms of it being useable or supportable.

 

2. No - you don't need to register it for it to work. But registration simplifies the firmware download/update process and qualifies you for tech support from Line 6.

 

Good luck with it. I would try to get my money back.

[mjkj98]

The device isn't stolen... He had put velcro strips on the back for a case, I'm assuming he took it off.

 

Is the serial on the black thing? The bar code? Because it is worn away, no less due to the velcro strips.

 

Finally, the guy is a good friend, for many years, he goes to church with me... But yeah, I'm leaning towards refund now... This is rather stupid.

 

Also, is the device defective? I cannot get this thing to work..!

[silverhead]

Perhaps your good friend will show you how it works and connects properly to your/his computer. If he's not able to do that then I think your request for a full refund can hardly be denied.

[jfavignano]

That is terrible customer support, I mean blaming it on the user and then throwing "stolen" into his face? I have had so many problems with the Win 7 drivers it isn't funny. I have had no problems for years with this thing until Monkey wanted to update the drivers. I stupidly agreed hoping it would fix the dreaded drop out issue. This has made my device unusable now.

[Charlie_Watt]

Customer Support?????  This is a Users Forum.  We do not have Customers here.

[silverhead]

That is terrible customer support, I mean blaming it on the user and then throwing "stolen" into his face? I have had so many problems with the Win 7 drivers it isn't funny. I have had no problems for years with this thing until Monkey wanted to update the drivers. I stupidly agreed hoping it would fix the dreaded drop out issue. This has made my device unusable now.

 

This is not a Line 6 Customer Support forum. Everybody here volunteers their time in providing peer group user support.

 

The original poster seemed satisfied with the advice. Presumably he got his refund; he hasn't been back in more than 6 weeks.

 

Since the X3 is no longer supported by Line 6 so there's no longer any official Customer Support for your issue. As for advice - you can try rolling back your X3 driver to a version that works for you.