EooN Posted May 7, 2019 Share Posted May 7, 2019 I have my Helix LT connected to a power strip which then runs into a double wall outlet. The power strip has its own on/off switch. When the Helix gets power from the power strip (the unit itself is off) I get electric shock (nothing too crazy) when I touch the USB A end of the cable. I also see "electric sparks" and my HDMI output goes wonky (momentarily) sometimes when I try to connect the cable to my Macbook and I thouch the metal enclosure of the laptop. Is this something that the unit does? Could this be caused by the outlets or the power strip? Is this a sign of a faulty LT? PS. I am not sure if the cable I'm using is the Line6 one that came in the box. It's black, has that barrel-shaped thing next to the connector on the Helix side. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted May 7, 2019 Share Posted May 7, 2019 1 hour ago, EooN said: I have my Helix LT connected to a power strip which then runs into a double wall outlet. The power strip has its own on/off switch. When the Helix gets power from the power strip (the unit itself is off) I get electric shock (nothing too crazy) when I touch the USB A end of the cable. I also see "electric sparks" and my HDMI output goes wonky (momentarily) sometimes when I try to connect the cable to my Macbook and I thouch the metal enclosure of the laptop. Is this something that the unit does? Could this be caused by the outlets or the power strip? Is this a sign of a faulty LT? PS. I am not sure if the cable I'm using is the Line6 one that came in the box. It's black, has that barrel-shaped thing next to the connector on the Helix side. I can think of only one scenario where an electrical shock and sparks flying about would be "desirable"... and that scenario may or may not involve a last minute reprieve from the governor. ;) Shocks and sparks are never normal. Ever... lol. I won't pretend to know what the problem is, but strange things are afoot somewhere. There's nothing special about the USB cable that comes with the Helix. It's the same thing as the vast majority USB printer cables. 1 Quote Link to comment Share on other sites More sharing options...
jmp22684 Posted May 7, 2019 Share Posted May 7, 2019 This is shocking 1 Quote Link to comment Share on other sites More sharing options...
EooN Posted May 8, 2019 Author Share Posted May 8, 2019 10 hours ago, cruisinon2 said: I can think of only one scenario where an electrical shock and sparks flying about would be "desirable"... and that scenario may or may not involve a last minute reprieve from the governor. ;) Shocks and sparks are never normal. Ever... lol. I won't pretend to know what the problem is, but strange things are afoot somewhere. There's nothing special about the USB cable that comes with the Helix. It's the same thing as the vast majority USB printer cables. I never used the word "desirable" in my original message. I am s h o c k e d by your ignorance! :D But seriously, good one jmp22684. The unit functions just as usual, no freezes or other oddities. Maybe it's some sort of a weird wallwart thing that's happening? Quote Link to comment Share on other sites More sharing options...
Optimist Posted May 8, 2019 Share Posted May 8, 2019 Check the humidity in your room. If it’s too low (i.e. below 20%) you will get tiny electric shocks from everything you touch that is connected to a power line. Also check your shoes! Chucks or any kind of sneakers with rubber soles are very bad! Leather boots are better. This is no joke! I have those problems here in my Studio all the time in winter, when the heating is on. In Summer it gets better. 1 Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted May 9, 2019 Share Posted May 9, 2019 We're sorry to see this happen with your LT. Try multiple power strips, outlets and USB cables if possible to weed those out. Also try a different location altogether. If the shocks continue regardless of what's being used with the LT or where, please contact us with a ticket for repair options: www.Line6.com/support/tickets. Quote Link to comment Share on other sites More sharing options...
DistortionHoe Posted October 17 Share Posted October 17 I have a similar issue my self .. I got a new helix yesterday but I can't use it without feeling a very slight electric shock .. weirdly enough, if happens if the power button is turned off but no shocks when it's fully on. If I flip the plug and connect it upside down , the shock happens when the device is turned on and doesn't happen when it's switched off but still plugged into the wall. I'm having the shock anyways if I plug the usb I can't contactee the customer service and they advised to try a surge protector power strip .. ordered one that will arrive tomorrow.. hopefully it works Quote Link to comment Share on other sites More sharing options...
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